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Must know
  • Settings > Communication > Suppression List shows every guardian your email no longer reaches, with the reason and how it happened.
  • Only Uplifter support can clear a bounce or spam-complaint block. Ask the family for a working address instead.
  • Unsubscribed is not blocked. Unsubscribed guardians still get receipts, invoices and payment notices, but a blocked address gets nothing.
  • If a guardian unsubscribed themselves, only turn their email back on when they ask you to.
Where to find it. Go to Settings > Communication > Suppression List. Viewing and exporting need the View Families permission. Turning email on or off needs Edit Families. What each row shows. The guardian, a status, and the last change: its source (Unsubscribe link, Guardian’s own settings, Staff, Bounce or spam report, Data import or Not recorded), who made it and when.
1

Find a guardian

Use Search by name or email…, or click Filters to narrow by Status or Source. Switch between Table and Cards views.
2

Turn one guardian's email back on

In the row’s menu, click Turn email back on (offered only when the guardian is unsubscribed and not blocked). If they unsubscribed themselves, This guardian unsubscribed themselves appears first. Click Enable anyway only if they asked. Open guardian opens their account.
3

Change several at once

Tick rows, click Resubscribe selected or Unsubscribe selected, and confirm with Turn it back on or Turn it off. Only rows ticked on this page change. When you resubscribe, blocked guardians are skipped and a message says how many.
4

Turn email off for someone who asked

Click Add guardian, search for the guardian in Add a guardian, and click Turn email off.
5

Export the list

Export downloads the whole filtered list as a CSV, up to 10,000 rows. Past that, the message says how many it exported, so narrow your filters for the rest.
Blocked addresses. A block stops every email to that address, receipts included, even when the block was earned at another club. A blocked row’s menu says only Uplifter support can clear it. Ask the family for a working address and update their profile. What “email off” stops. Every email campaign, emails from notification rules you created, and closure notices. Receipts, invoices, payment notices and other built-in emails still send. Texts are separate. Source filters only see your club. A source filter only matches changes recorded at your club, so a block earned at another club drops out. Filter by Status instead. An empty list. With no filters and nobody on the list, the page reads No one is suppressed. Related: What happens when a family unsubscribes or an email bounces? · How do I turn a family’s email off or back on? · How do I read email campaign analytics? · What’s on a guardian’s profile?