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Must know
  • In this release you can refund program enrollments and store products only. Memberships, passes, and events are not refundable yet.
  • Discount lines (a negative amount) can never be selected.
  • Each line refunds at most its post-discount price, and an invoice can never refund more than was actually paid.
Refunds work at the line-item level, so what you can refund depends on what each line paid for. Refundable today
  • Program enrollments (full-program and drop-in registrations)
  • Store products
Not refundable yet
  • Memberships
  • Passes
  • Events and competitions
If an invoice includes a mix, you can still refund the eligible lines and leave the rest. The caps that apply
  • Per line: the most you can return on any line is the price paid for it after discounts. The dialog shows this as Max $X on each line.
  • Discount lines: a discount appears as a negative line and can’t be selected — it isn’t money to give back.
  • Per invoice: across all lines, you can’t refund more than the invoice actually collected (payments already made, minus any refunds already issued).
If a line was fully discounted to $0.00, there’s nothing to refund — but you can still cancel it to end the enrollment. Related: How do I refund a paid invoice? · Why does a refund cost more than the amount refunded? · What do the tax and service-fee lines mean? · Cancel vs refund