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Must know
  • Pick the subject up front. Set Who is this answer about? when you create the question. It can’t be changed once anyone has answered. Custom questions need Custom Information on your plan.
  • Family questions need a sign-in. The guardian must be signed in at checkout, and one answer is shared by the whole household.
  • Where each kind works. Programs and memberships can ask any kind of question. Store products and passes can only ask Each purchased item questions.
  • Past purchases stay complete. Ask on purchases from keeps purchases made before that date complete with their original answers.
Before you start. Only club admins can create or change custom questions, and a question is asked only where you attach it. For the other question settings, see How do I add custom questions to registration forms? The four subjects.
1

Choose the subject

In Settings > Athletes > Custom Questions, choose Create Question, or Edit Question from a question’s menu. Right under Answer Type, set Who is this answer about?
2

Set a start date for purchase questions (optional)

The whole purchase and Each purchased item add an Ask on purchases from date. Leave it blank to ask on every purchase, or set a date to ask only from that day on. Save with Add Question or Save Changes.
3

Attach the question

On a program, turn on Custom Questions on the Requirements step (for an existing program: row menu > Configure > Requirements). On a membership, use the same switch in Requirements & Restrictions. Both list every active question, whatever its subject. Tick the ones to ask. A store product or pass has its own Custom Questions field that lists only Each purchased item (separate answers) questions.
What families see at checkout. Family, purchase and item questions share one checkout step, Additional Information: a section for each item (with its athlete’s name, if any), then About this purchase, then About your family (followed by the family’s name). Athlete questions are asked separately, one athlete at a time. Checkout won’t finish while a required answer is missing or has expired. When a family question stops checkout. A guardian who isn’t signed in sees “Sign in to answer your family’s questions”. If no family is chosen for an item, checkout shows “Choose a family for [item] to answer its household questions”. Guardians can also answer family questions on their family’s page in the family portal, one card per club. Locking. Once a question has answers, its subject is fixed; create a new question instead. A question stays Each purchased item while any product or pass uses it. Imported instructor questions show Instructor (imported, read-only) and can’t be switched. Where answers show up. Family answers: the Family questions card on the family’s page (Athletes > Families). Purchase and item answers: the Purchase answers card on the invoice (Financials > Invoices). Families see theirs as Purchase questions on their order. Related: How do I add custom questions to registration forms? · Where do I see and edit answers to custom questions? · How do I require waivers, medical info, or forms? · What information do I need to complete registration?