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Must know
  • Tax is refunded proportionally, at the rate captured when the customer originally paid.
  • Any service fee the customer paid is returned in the same proportion.
  • These amounts are what the customer gets back — separate from the processing fee your club absorbs.
The refund preview breaks the Refund total into parts so you can see exactly what returns to the customer. It appears on the Review refund step, above the total. Selected subtotal. The pre-tax price of the line items you chose to refund. Refund the whole invoice and this equals the original subtotal; refund part of it and this is just the portion you selected. Sales tax. Tax is returned in proportion to the subtotal you’re refunding, using the tax rate that applied at the time of purchase — not today’s rate. A full refund returns the exact tax the customer paid; a partial refund returns the matching slice. Clubs with multiple tax lines see each one listed with its rate (for example, a provincial and a federal line). Service fee. If the customer paid a service fee at checkout, the matching share of it is returned too and shown on its own line. If no service fee was charged, this line doesn’t appear. Refund total. The sum of those parts — the amount the customer receives back. Not shown here: the processing fee. The payment processing fee your club absorbs on a refund is a separate cost to your club. It is not part of the customer’s refund total. See the related article on why a refund costs your club more. Related: Why does a refund cost more than the amount refunded? · How do I refund a paid invoice? · Which purchases can I refund?