Must know
- What you can do depends on the Reason on the Organization Deactivated page: Requested by customer lets you reactivate online. Non-payment and every other reason go through Uplifter support.
- A club deactivated for non-payment comes back automatically once every outstanding subscription invoice is paid, not just the latest one.
- Reactivating online needs the Edit Settings permission and your 18+ confirmation. If you cancelled your plan yourself, it charges nothing and puts you back on the same plan and billing cycle.
- Invoices voided when you cancelled stay voided. If your next billing date passed while you were deactivated, a renewal invoice is raised within a day.
Cancelling your plan deactivates your club immediately with the reason Requested by customer. If your club shows Requested by customer but you did not cancel your plan, the button still brings your club back, but your subscription stays paused, so contact Uplifter support about billing.
1
Reactivate online (Requested by customer)
Click Reactivate My Organization. You see “Organization reactivated!” and go to your admin dashboard. If you cancelled your plan yourself, billing continues from your existing next billing date.
2
Email support (Non-payment)
Click Contact Us to Reactivate and send the pre-filled email. Uplifter support helps you add a working payment card. Once a working card is added, every failed subscription invoice is retried, oldest first, stopping at the first decline. When none are left unpaid, your club is reactivated automatically, and a Paused or Past due subscription goes back to Active.
- “You don’t have permission to reactivate this organization”: your role needs the Edit Settings permission, and your 18+ confirmation must be complete.
- “Unauthorized”: you are no longer an active staff member of this club.
- “Organization is already active”.
- “This organization cannot be reactivated online. Please contact support.”