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Must know
  • Pause, Mark Complete and Set Active (on a paused or cancelled enrollment) ask you to confirm and say what happens to billing. Pause pauses the recurring charge (paused cycles are not billed later). Mark Complete ends it.
  • Set Active on a cancelled enrollment changes the status only. It does not restore the enrollment’s own recurring charge or session registrations. Use Re-enroll… to restore it in full.
  • Cancel Enrollment keeps a Cancelled record and can refund the family to the original payment method, as cash, or as account credit. Remove deletes the enrollment, though the change stays on the athlete’s Activity tab.
  • Status changes need Edit Athletes. Remove needs Delete Athletes and is blocked while a payment plan still owes money.
Where to find it. Go to Athletes > Directory, open the athlete, and choose the Programs tab. Program enrollments lists each enrollment with Program (and when it last changed), Status, Enrolled (registration date), Start Date, End Date, Schedule and Price. Drop-in bookings sit under Single sessions (no row menu).
1

Choose an action

Open the menu at the end of the row. It shows only what fits the status.
2

Confirm

Confirm in the dialog, if one opens. A message such as Enrollment paused appears.
Neither Pause nor Mark Complete stops payment-plan installments. For a rate-card class they change the athlete’s rate-card tuition instead: Pause and Mark Complete take the class out, and Set Active (even from cancelled) puts it back. Set Active.
  • Paused: the charge restarts. The next payment covers the current period.
  • Cancelled: status only. It does not bring back the enrollment’s own charge, plan installments or session registrations. It takes a spot with no capacity check, so the program can go over its limit.
  • Waitlisted: choose Promote and bill (the family is offered the spot and billed) or Activate without billing. If promotion cannot run, only the no-billing choice appears.
  • Pending Requirements: applies straight away, with no dialog.
Cancel Enrollment. This opens Cancel enrollment?. To refund money or return punches at the same time, and for the payment plan choice, see How do I cancel an enrollment and refund it in one step?. Cancelling ends the recurring charge and session registrations, emails guardians Program Cancellation if the enrollment was Active and that rule is on (it starts off for new clubs; cancelling a waitlisted row sends no email), and, if Automatic Promotion is on, offers the spot to the next athlete in line. With it off (the default) the spot is open to anyone, so promote by hand to keep it for the line. See Cancel vs refund. Remove. After you confirm Remove enrollment?, the enrollment is deleted and its recurring charges are cancelled, with no refund or punch return. Guardians get Program Cancellation if it was Active and that rule is on, and if Automatic Promotion is on, the next waitlisted athlete is promoted into the spot. It is refused while a payment plan still owes money: cancel first and choose what happens to the balance. Moving an athlete to another class. There is no transfer action. Cancel the enrollment (refunding to Account credit if you like), then use Enroll in Program for the new class and choose Send invoice. The tray shows the family’s credit but does not apply it, so open that invoice and use Take payment > Account credit. Related: How do I enroll an athlete in a program? · What happens when I set a waitlisted athlete active from their profile? · How do I cancel an enrollment and refund it in one step?