Must know
- The reset link works once and expires after 1 hour. Requesting a new link cancels any earlier, unused link.
- Your new password needs at least 12 characters, with an uppercase letter, a lowercase letter, a number and a special character (
~,`and spaces don’t count as special characters). - A reset doesn’t restore access a club admin removed. If your staff account was deactivated, ask a club admin to reactivate you.
- If you normally sign in with Google or Microsoft, keep doing that. A reset link can still add a password as an extra way in.
1
Request a reset link
On the login page, select Forgot your password?, confirm your email on the Forgot Password page, and select Send Reset Link (a security check may appear first). You’ll land on Check Your Email. The email is titled Reset Your Password, or Password Reset Attempted if no account uses that address. If nothing arrives, check spam or select try again; too many requests shows Please wait a few minutes before trying again.
2
Open the link within the hour
Select the reset link in the email. An old, already-used or expired link shows Invalid Reset Link, with a Request New Reset Link button.
3
Set your new password
The page shows the masked address you’re resetting (for example,
j***@e***.com). If your account has no password yet (for example, you’ve only used Google or Microsoft, or it’s new), it reads Create Your Password / Create Password instead of Reset Password. Enter a password in New Password and again in Confirm Password; a live checklist ticks off each rule as you type, and the two fields must match.A staff account that hasn’t yet confirmed it’s 18 or accepted the terms also sees a checkbox for whichever is missing: I confirm that I am 18 years of age or older. or I agree to the Terms of Service and Privacy Policy. The button stays disabled until every box shown is ticked and any security check finishes; a password missing a rule, or fields that don’t match, show an error such as Passwords do not match instead of saving.Select Reset Password (or Create Password). The success screen confirms the change; Continue to Login returns you with your email filled in.