Must know
- Password reset links expire one hour after they’re sent — request a fresh one if yours has lapsed.
- New passwords must be at least 12 characters with upper- and lower-case letters, a number, and a special character.
1
Request a reset link
On the login page, choose the forgot password option and enter your email. We’ll send a reset link to that address. (For security, the page won’t reveal whether an account exists.)
2
Open the link within an hour
Open the email and select the reset link. It’s valid for one hour — if it’s expired, just request a new one.
3
Set a new password
Enter a new password that meets the policy: at least 12 characters, with upper- and lower-case letters, a number, and a special character. Save it, then sign in with your new password.