Must know
- Count usage by decides what one use is (qualifying items per customer, or orders per owning Family) and can’t be changed after the discount is created.
- Programs and memberships count per athlete; passes and store items count per account.
- Uses are recorded only when an order is paid, but a code with a limit holds a slot while a checkout is in progress.
- Total redemptions can’t go below the uses already recorded. Raising it brings a capped-out code back to Active.
The two limits. Both take whole numbers of 1 or more.
What counts as a use. Total redemptions counts paid orders, one per order however many items were discounted. The per-customer limit counts each discounted qualifying item, so with a limit of 1 a child with two qualifying items in one order gets the discount on only one. If your club moved to Uplifter from another system, usage imported from it counts toward the total.
When a cap is reached. The code shows Expired, but that isn’t final. You can edit a discount in any status, so raising Total redemptions makes it Active again. You can’t go below the uses recorded: “Total redemptions can’t be set below the N already used.” Cancelling a whole paid order gives its use back to the total and the customer’s allowance. If only some items are cancelled, the customer’s allowance is freed for those items, but the order still counts toward the total. Discounts carried over from older sibling rules don’t give a use back.
Held slots. Starting checkout on a code with a limit holds a slot while that checkout is in progress. Held slots count against the cap but not in Uses, and they free up if the order isn’t paid. Near the cap, another shopper can see “[CODE] is no longer valid.” A customer who used up their allowance sees “[CODE] already used N of N times by this customer” (or “by this account”).
Where to watch it. The list shows Uses as N/cap. The detail page adds Capacity and a per-customer row named Uses per customer, Family allowance or Payer allowance (preserved).
Related: How do I track a code’s usage and total savings? · What do the discount statuses mean? · Why didn’t a discount code apply at checkout? · How do Family and sibling discounts work?