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Must know
  • Redemptions only count when an order is actually paid, so abandoned carts never use up capacity.
  • Uses per customer counts per athlete for program, membership, and pass lines, but per account for store items.
  • When the Total redemptions cap is reached, the code flips to Expired.
Two fields on the Pricing step of the wizard control how many times a code can be redeemed. Both are optional — leave them blank for unlimited.

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Total redemptions

This is a global cap across your whole club. For example, set it to 50 to run a “first 50 families” promotion. Once 50 paid orders have used the code, it turns Expired and stops working for everyone. The placeholder reads “Unlimited” until you enter a number.

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Uses per customer

This caps how many times one customer can use the code. For programs, memberships, and passes, “customer” means each athlete — so a limit of 1 lets a family redeem the code once per child. For store items, the limit is counted per account. Blank means a customer can use it as often as the total cap allows. Because both counts only tick up when payment succeeds, a family who starts a cart but doesn’t pay doesn’t consume a use. You can watch usage climb on the discount’s detail page. Related: How do I set a minimum spend or cap the discount amount? · How do I track a code’s usage and total savings? · Why didn’t a discount code apply at checkout? · What do the discount statuses mean?