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Must know
  • Cancelling takes effect immediately: your club is deactivated, and your admin dashboard, club website and automated services stop.
  • Only unpaid (pending or processing) invoices are voided, and any referral or account credit used on them is returned. Nothing is prorated back to you automatically.
  • You need the Edit Settings permission. If you see Plan Changes Unavailable or a Subscription Locked notice, contact Uplifter support to cancel.
  • You can reactivate later from the Organization Deactivated page.
Who can cancel. You need the Edit Settings permission. View-only staff can click through both confirmations, but the request is refused.
1

Open Change Plan

Go to Settings > Billing & Usage > Subscription Billing (the page is headed Billing & Plans) and click Change Plan in the current plan card. You can also click Select on any other plan’s row in the Available plans table.
2

Click Cancel Plan

In the Change Subscription Plan dialog, click the red Cancel Plan button. It is at the bottom left on a wide screen and the top button on a phone. It only shows when your club is on a plan.
3

Review what happens

The first Cancel Plan warning lists what happens at once: your club is deactivated, billing stops, admins lose the dashboard, your club website comes down, and automated notifications and campaigns stop. Click Continue, or Back to return to the Change Subscription Plan dialog.
4

Confirm

On Confirm Cancellation, click Yes, Cancel My Plan. Back returns you to the first warning. A message says Your plan has been cancelled.
What happens next. The page refreshes and takes you to the Organization Deactivated page. It shows Reason: Requested by customer with Reactivate My Organization and Log out buttons. Your club website also stops taking payments. Cancelling sends you no email. Money. Cancelling does not refund the period you already paid for. Only invoices that are still pending or processing are voided. Reactivating. An active admin with Edit Settings who has confirmed they are 18 or older can reactivate your club from that page. If you can’t cancel here. If you see a disabled Plan Changes Unavailable button instead of Change Plan, plan changes and cancellation are switched off for now. If the page shows Subscription Locked, there is no Change Plan button and the plans show Locked. In both cases, contact Uplifter support to cancel. Related: How do I reactivate my club after deactivation? · What happens when my club is deactivated for non-payment? · How do I downgrade or move to a cheaper plan? · How do I cancel a scheduled plan change?