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Must know
  • Deactivation only happens after your 30-day grace period runs out without a successful payment — it’s the last step, not the first.
  • While deactivated, the admin dashboard, marketing site, and automated services (including scheduled notifications) are all unavailable.
  • Deactivation is reversible — paying your outstanding balance restores everything.
If a failed subscription charge isn’t resolved during the grace period, your club is deactivated once the deactivation date passes. This is the end of the dunning process, so it never comes as a surprise — reminder emails were sent at the 30-, 7-, and 1-day marks beforehand. What deactivation does:
  • Your subscription is paused and your club is marked inactive.
  • The admin dashboard is blocked — admins are sent to a deactivation page instead of the app.
  • Your marketing site goes offline, so families can’t visit it or register.
  • Automated services are paused — scheduled notifications no longer send.
  • All active admins receive a deactivation email.
What you’ll see: anyone who tries to sign in lands on an Organization Deactivated page. It names your club and shows the Reason as Non-payment, along with a note that the dashboard, marketing site, and automated services are unavailable while deactivated. The important thing to know: none of this is permanent. Deactivation for non-payment is fully reversible — once your outstanding balance is paid, your dashboard, marketing site, and automated services all come back. See the reactivation article for the exact steps. Related: How do I reactivate my club after deactivation? · What happens when my subscription payment fails? · How do I add, remove, or set a default payment card?