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Must know
  • Only after 30 days. Uplifter deactivates your club automatically only after the 30-day grace period ends with a subscription invoice still unpaid.
  • Your dashboard, website and family billing stop. Your admin dashboard, club website and online payments stop, and automatic jobs pause, including family autopay, payment plan installments and renewals.
  • Nothing is deleted. Once every outstanding subscription invoice is paid (arranged through Uplifter support), your club is turned back on.
  • Only Admins are emailed. Only members with the Admin role get the warning and deactivation emails.
When it happens. The first failed subscription invoice starts a 30-day clock. Later failures do not move it. A failed plan upgrade charge never starts it, because the plan reverts instead. Your club is deactivated on the date shown on the banner or the day after. Before it happens. Every admin dashboard page shows a banner: Payment required - N days remaining, with the date your site will be deactivated and a Retry Payment button. Admins also get warning emails at 30, 7 and 1 days remaining. To stop the clock, see What happens when my subscription payment fails?. What switches off. What admins see. An admin who is signed in when deactivation happens lands on the Organization Deactivated page. It shows the club name, the Reason (Non-payment) and a note that the dashboard, your club website and automated services are unavailable. It also offers Contact Us to Reactivate and Log out. An admin who signs in later does not see this page. The club is no longer listed for them, so they land in another club they belong to, or on a club selection screen with nothing to pick if it was their only club. If you never see the page, email Uplifter support at support@uplifterinc.com to reactivate. What brings the club back. While you are deactivated, you cannot open Settings > Billing & Usage > Subscription Billing, so the way back is Uplifter support. Click Contact Us to Reactivate, which opens an email to support. Your club comes back only once every outstanding subscription invoice (failed, pending or processing) is paid. Paying only one of several leaves it deactivated. When a card is retried, failed invoices are charged oldest first and the retry stops at the first decline. Once everything is paid, your subscription returns to Active and online payments on your club website turn back on. Your data. Nothing is deleted while your club is deactivated. Related: How do I reactivate my club after deactivation? · What happens when my subscription payment fails? · How do I add, remove, or set a default payment method?