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Must know
  • Plan and role. Custom Questions needs the Custom Information plan feature. Only club admins (the Admin role) can create, edit or delete questions.
  • Creating is not asking. A new question is asked nowhere until you attach it to a program, membership, product or pass (see Get it asked).
  • Locked once answered. There are eleven answer types. The type or subject cannot change once existing answers would no longer fit, and deleting a question keeps the answers already given.
  • Validity. With a Validity Period (1 to 3650 days), an older answer is asked again at the family’s next checkout.
Where to find it. Go to Settings > Athletes > Custom Questions.
1

Start a question

Choose Create Question. Enter the Question and an optional Description.
2

Choose an answer type

Pick the Answer Type: Short Text (the default), Long Text, Number, Yes / No, Date, Multiple Choice, Choose Multiple, File Upload, Image Upload, Signature or Serial Number. Some types add settings:
  • Number: Minimum and Maximum (Maximum must be greater), Allow decimal values.
  • Yes / No: Require signature when answered “Yes”.
  • Date: Earliest date, Latest date, Allow more than one date.
  • Multiple Choice and Choose Multiple: 2 to 100 unique options of up to 200 characters, with Add Option, Archive and Restore, plus Allow people to enter another choice. Multiple Choice also has Allow more than one choice.
  • File Upload: Maximum file size (MB) (10 MB default, up to 500 MB) and Allowed files (none ticked allows every listed type).
  • Serial Number: see Assign member numbers with a serial number question.
  • Every type except File Upload, Image Upload, Signature and Serial Number also has Require a different answer for each record.
3

Say who the answer is about

Under Who is this answer about? choose An athlete, A family (shared household answer), The whole purchase (ask once) or Each purchased item (separate answers). See Ask a question per family or per purchase.
4

Set required, roster and validity

Required question is on by default. Show on attendance roster (off by default) lets coaches see the answer beside each athlete, read only. For Validity Period, choose Indefinite (never expires) or Expires after a set number of days (starts at 365).
5

Preview and save

Preview shows how families see the question. Choose Add Question (Save Changes when editing).
Get it asked. Attach it, then save:
  • Programs: Registrations > Programs, the row menu, Configure > Requirements (or Edit step-by-step). Turn on Custom Questions and tick questions.
  • Memberships: Athletes > Memberships, then the same Custom Questions switch in the membership form.
  • Products and passes: Store > Products or Settings > Registration > Passes. The list shows only “Each purchased item” questions.
You cannot save a program or membership with the switch on and nothing ticked. Families answer at checkout, and required questions must be answered before they continue. Review answers in View and edit custom question answers. Edit or delete. Use the row menu: Edit Question or Delete Question. Deleting keeps existing responses, but the question no longer appears in registration and this page cannot bring it back. Once answers exist:
  • A type change is refused if stored answers cannot be read as the new type. Create a new question.
  • A chosen Multiple Choice option cannot be renamed or removed. Archive it instead.
  • The subject cannot change.
Related: How do I ask a question once per family, once per purchase, or for each item bought? · Where do I see and edit answers to custom questions? · How do I require waivers, medical info, or forms?