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Must know
  • You choose when coverage ends. Pick At the end of the current period and access continues with no next charge. Pick Now and access ends today, and the member shows Cancelled. A lapsed member, or one already ending at period end, can only be ended now.
  • Money is in the same dialog. With Edit Financials you can refund (No refund, Unused days, Full amount, Custom amount, including to account credit) or void an unpaid membership line. The membership is cancelled first either way.
  • The family notice depends on a rule. Notify the family only sends if your club’s Membership Cancelled rule is on in Settings > Communication > Notifications.
  • Undo and remove. Call off a pending period-end cancel with Keep membership in Financials > Recurring Billing. Remove from membership is for an athlete added by mistake.
Before you start. Memberships must be on your plan. You need View Training to open the membership and Edit Training to cancel or remove, plus Edit Financials for the money choices.
1

Open the member

Go to Athletes > Memberships, open the membership (row menu View details), and click Manage on the athlete’s row under Members.
2

Start the cancel

Click Cancel membership. If coverage already ended but a renewal would still bill, the button reads Stop renewal.
3

Choose when coverage ends

Under Coverage ends, pick At the end of the current period or Now. A lapsed member, or one already set to end, sees Today instead. Coverage gap after [date] lists any program that requires this membership with nothing else covering the athlete. It is a warning, not a block.
4

Choose what happens to the money

This step appears only if you have Edit Financials. For a paid invoice, pick a Refund option and a Refund to destination (Account credit needs a guardian account on the invoice). For an unpaid invoice, pick Leave it or Void the membership line, offered only with Now.
5

Confirm

Notify the family is ticked by default, but sends only while the Membership Cancelled notification rule is on (new clubs start with it off). Click Cancel at period end, Cancel now or Stop renewal, or Keep membership to back out. If the refund or void fails, the membership stays cancelled. Finish the money from the invoice.
Afterwards. After a period-end cancel the status reads Ending [date] and the panel says “Cancellation requested - ends [date].” Once the period runs out, or right away for Now, the status is Cancelled (a Status filter option on the member list) and the panel says “Cancelled on [date], coverage ended [date].” Call off a pending cancellation. The member panel has no undo. On Financials > Recurring Billing, choose Keep membership from the membership charge’s row menu and confirm. Billing carries on. This needs View Financials (to open Recurring Billing), Edit Training, and a charge still billing. To reverse a cancel now or a removal, add the athlete to the same billing cycle with Add member and their record comes back. Remove an athlete added by mistake. Remove from membership, in the same panel, takes the athlete off the membership and out of the current period, stops billing, and drops them from the member list (history is kept). The money choices are the same, but Notify the family starts unticked. Other ways in. Cancel on the membership’s charge in Financials > Recurring Billing starts a period-end cancel. Recurring billing > Cancel recurring billing on the membership’s page ends everyone it bills at period end. Family portal. A guardian’s own cancel can be refused over a coverage gap. Here it only warns. Related: How do I refund a membership or pass, and what happens to the holder’s access? · What is a membership coverage gap? · How do I pause, resume, or cancel a recurring charge? · How do I refund a customer on a paid invoice?