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Must know
  • Resend and Fix recipient appear only while a card is Pending, and both issue a new claim link, so the previously emailed link stops working.
  • Lock is temporary and keeps the balance. While a card is locked, its claim link shows as no longer active. The same link works again after you unlock. Cancel card is the permanent write-off.
  • These actions need Edit Financials and disappear once a card is cancelled.
  • If your club switched off the “Gift card delivered, resent or reassigned” email, Resend and Fix recipient still replace the link but send nothing, and the message still reports success.
Where to find it. Click a card’s row on Financials > Gift Cards or on a guardian’s Gift Cards tab (both need View Financials) to open its detail panel. Under the card face you see Lock (or Unlock), then Resend and Fix recipient while the card is Pending, then Cancel card. On a guardian’s tab, each card row also has a menu with Lock card or Unlock card and Cancel card. Lock or cancel? Lock can be undone. Cancel writes the balance off for good: cancel a gift card.

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Lock and Unlock

Lock asks you to confirm: “A locked card can’t be redeemed at checkout until you unlock it. Its balance is preserved.” Add a Reason (optional) if you like (a very long reason fails with “Couldn’t lock the gift card”), then select Lock card. You see “Gift card locked”, and the reason shows on the panel under Locked. Locking a Pending card makes it Locked, so Resend and Fix recipient are gone until you unlock. Its claim link shows “This gift link is no longer active”. Unlock confirms “The card becomes usable again at checkout.” Select Unlock card and you see “Gift card unlocked”. A card nobody has claimed goes back to Pending, and its original link works again. Both actions appear in Activity.

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Resend the claim email

Resend issues a fresh link and emails it to the same recipient. Any older email for that card stops working. The message “Claim link re-sent to [email]” only means the request went through. It also shows if the email couldn’t be delivered or is switched off, and the old link is already dead by then. If you doubt it arrived, check the address and send again. “Couldn’t resend the claim link” appears only when the request itself fails, for example when the card is no longer Pending.

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Fix a mistyped recipient

Fix recipient opens Change the recipient: “Send this gift card to a different email. The original email link will stop working.” Enter the Recipient email and, if you like, the Recipient name (optional), then select Update recipient.
  • If the email matches an existing account, the card attaches to it and becomes Active. You see “Added to [name]‘s account”.
  • Otherwise it stays Pending and you see “Claim link sent to [email]”.
Each fix adds Recipient updated to Activity. A claimed card can’t be reassigned: “This gift card has already been claimed and can no longer be reassigned.” Your club’s wording. Reword or switch off the email under Settings > Communication > Notifications > System Rules. Families can do it too. The buyer can Resend or use Fix email under Gift cards you sent on their Gift Cards page while the card is Pending. Staff note. The panel also has a staff-only Staff note box (see reconcile gift-card balances). Related: How do I cancel a gift card, and how is that different from locking it? · How do I see gift-card balances and reconcile my outstanding liability? · How do I issue a gift card directly to a family? · How do I claim a gift card that was sent to me?