Must know
- Two reminders, on by default. Families get Payment Reminder 3 days before an invoice’s due date and Payment Reminder Urgent 1 day after it.
- Only sent invoices that still owe money. The invoice also needs a due date and a guardian. Drafts never get a reminder.
- Wording and on/off are yours, timing isn’t. Under Settings > Communication > Notifications > System Rules you can reword or switch off either email, but not change when it goes out.
Each goes out once per invoice. Both count from the due date, not your grace period, so the urgent one can arrive while the invoice still reads Past due.
Which invoices qualify. Any sent invoice that still owes money gets reminded, whatever unpaid badge it’s showing: Unpaid, Past due, Overdue, Partially paid, Processing, Retrying or Failed. A Draft never triggers one, and an invoice with no due date or no guardian is skipped.
What you can change. Go to Settings > Communication > Notifications and open the System Rules tab. From a rule’s row menu, choose Edit to change the Email subject and Email body, or Disable to switch it off (Enable turns it back on). The timing is fixed for every club. How do I edit or turn off a built-in notification? walks through the editor.
Not the recurring charge reminder. Automatic recurring charges send their own reminder 3 days before each charge, separate from these two.
Related: What are notification rules and reminders? · What do the invoice statuses mean? · How do I share an invoice’s payment link? · What are recurring charges?