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Must know
  • Any status. You can edit a discount in any status (Draft, Scheduled, Active, Expired or Deactivated). Changes apply to future checkouts; past orders keep the savings they got.
  • Count usage by is locked. It can’t be changed once a discount exists. Create a new discount to count usage differently.
  • Total redemptions has a floor. It can’t be set below the uses already recorded. On discounts that count usage by orders, this field is called Total discounted orders.
  • Save changes keeps the status. A Deactivated discount stays Deactivated until you click Activate, while a later Valid to or a higher Total redemptions can bring an Expired discount back to Active.
Before you start. You need the Edit Financials permission. Without it, Edit is hidden on the discount’s page and saving is refused.
1

Open the discount

Go to Settings > Financials > Discounts. Click the discount, then Edit, or choose Edit in its row’s three-dot menu. Edit Discount opens with the fields filled in.
2

Change what you need

Editing skips the Type step and opens on General. Click Next for Pricing, where you can still switch between Percent off and Amount off.
3

Save

On Pricing, click Save changes. A Draft shows Save as Draft and Publish instead: Publish makes it live, or Scheduled if Valid from is in the future. You return to the discount’s page with “Discount updated”. Cancel leaves without saving.
What stays locked. Count usage by is greyed out, so create a new discount instead. Automatic discounts have no Code field. Copy from Existing is for new discounts only. Changing the code. A new code is checked as you type. “This code already exists in the system.” means another discount in your club uses it, and saving stays disabled. Your current code is never flagged. When a save is refused. An error explains why and nothing changes:
  • A cap below the uses already recorded: “Total redemptions can’t be set below the [number] already used.”
  • A percentage over 100%.
  • Every charge with a New customer condition, or with a Buy X, get Y whose qualifying items differ from its discounted items.
Blocked before saving. Every charge is greyed out while a count condition is measured on This order. A Buy X, get Y needs a qualifying item and a reward narrower than all products. Past orders. Each redemption keeps its saved amount, and Total savings adds those up. Imported discounts. An imported discount that keeps its original program pricing shows a note on Pricing. To use the current defaults, start a new Family discount. Related: What do the discount statuses mean? · How do I activate, pause, or reactivate a discount? · How do I limit how many times a code can be used? · How do I set when a discount code is valid?