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Must know
  • Program Start is switched off at first. It emails guardians once, 1 day before a program starts. Turn it on from the System Rules tab.
  • There is no built-in per-class reminder. For a reminder before every class, create your own rule on the Session Occurrence trigger.
  • Days before means one message a day. A rule timed days or weeks before sends each guardian one message per class day, listing all their classes. Scope doesn’t narrow it.
  • Texts need SMS on your plan. Send SMS only delivers when your plan includes SMS.
1

Open Notifications

Go to Settings > Communication > Notifications.
2

Before a program starts: turn on Program Start

Open the System Rules tab, find Program Start and choose Enable from its row menu. Its timing is fixed; Edit lets you reword it.
3

Before every class: add a Session Occurrence rule

Click Add notification, pick Session Occurrence as the Trigger event, and set Delivery method to Send Email or Send SMS. Timing starts at 1 day Before; change the number or unit, or pick At or After. Finish the wizard as in How do I create a notification rule? and click Create notification. The rule is on straight away.
4

Send a test

Choose Send Test from the row menu. An email test goes only to your own address; class details may show blank. A switched-off rule can’t be tested, so enable Program Start first.
Check what families were promised. Program Start, Program Enrollment and Waitlist Promotion start out telling families you’ll send “reminders before each class”. If you won’t, edit that line. One message a day, or one per class. Timing in Days, Weeks or Months Before bundles each guardian’s classes into one message a day. Add the Session List merge field on the Content step to list each athlete’s class, time and place. Hours, Minutes, At or After sends a separate message for each session. Remind about only some classes. On the Scope step, pick Programs, Seasons, Categories, Specific sessions or Recurring time slots, or leave them empty to cover every class. With Guardians as the audience, only families of athletes in a session hear about it. Scope doesn’t apply to a days, weeks or months Before reminder, which covers every class a family has that day. For a scoped day-ahead reminder, use 24 Hours Before. Who misses it. Texts reach only guardians who gave SMS consent and haven’t opted out; each counts toward your SMS usage. Families who turned your club’s email off miss your own rule’s emails; Program Start still reaches them. Related: How do I create a notification rule? · How do I test a rule and check what was sent? · How do I edit or turn off a built-in notification? · What are notification rules and reminders?