Must know
- Deactivating blocks access and stops every email and text from your club, but keeps the person’s record, role and permissions. Reactivate restores access in one click.
- Removing asks you to type the person’s name (or their email, for someone who never accepted) and cannot be undone.
- Deactivating takes the person off sessions, events and shifts from tomorrow onward and off every program’s coach list, and reactivating does not put them back. Removing deletes their schedule entirely.
- You can’t deactivate or remove your own account or the club’s last active Admin.
Send Invite and Send Password Reset need a real email address.
Deactivate. Choose Deactivate Staff Member, then Deactivate. They lose access to your club’s admin dashboard and coach portal and see Access Deactivated. They stay on the list as Inactive, with their history kept. They get no email or text from your club while deactivated; mail from other clubs and Uplifter itself still arrives.
Reactivate. Choose Reactivate Staff Member. There is no confirmation. They get the same role and permissions back, but not their removed assignments.
Remove. Choose Remove Staff Member, type the person’s name in the field, then choose Remove staff member (the button unlocks once the name matches). Their staff record, including schedules and time entries, is deleted. Their account and other clubs are untouched, and they get an Account removed email, unless you turned that email off (built-in notifications). Someone who is also a guardian of an athlete here stays on as a guardian: staff access and future assignments go, with no email.
Someone who never accepted. Removing an Invited person with a real email address opens Cancel the invitation to [email]?. Type the email, then choose Cancel invitation. The emailed link stops working, no email is sent, and you can invite them again on any address. To re-send instead, choose Send Invite (once a minute at most).
Send a password reset. For Active staff, choose Send Password Reset. The link expires after 1 hour, and a new one replaces any unused earlier link.
When Uplifter says no.
Who can do it. Deactivate and Reactivate need Edit Staff, Remove needs Delete Staff, and Send Invite and Send Password Reset need Create Staff. The menu shows every item, but Uplifter refuses the action without the permission.
Where it’s recorded. Deactivations, reactivations and removals appear in My Organization > Activity log, and deactivations and reactivations also on the profile Activity tab. See who changed what.
Related: How do I invite a staff member? · What happens after I send a staff invitation? · How do I set staff roles and permissions? · What’s on a staff member’s profile?