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Must know
  • An email test goes only to the email address on your own account. An SMS test never sends a text and is logged as Skipped.
  • Testing most announcement rules posts a real announcement that everyone in your club can see in the bell.
  • Send Test on a disabled rule fails with “Notification rule is not active”. Enable the rule first.
  • People removed before sending (emails from your own rules to families who turned your club’s email off, per-rule removals, deactivated accounts) get no log row at all.
Before you start. Sending a test needs the Send Communication permission. Reading the logs needs View Communication.
1

Open the rule

In Settings > Communication > Notifications (headed Notifications & Reminders), open the three-dot menu on a rule in either tab.
2

Choose Send Test

Choose Send Test, then click Send Test in the “Send a test of…” dialog. An email test reads “Test sent to you@club.com: 1 sent, 0 skipped”, and an SMS test reads “0 sent, 1 skipped”.
From the editor. The Review step of a saved rule has its own Send test button. It sends at once with no confirmation and tests the saved rule, so save your changes first. What a test does. Only you receive an email test, with no staff copy, CC addresses or exclusions, and it is logged with you as the recipient. It uses no real athlete or program, so placeholders about one can render blank. If your account has no email address, the test is refused. If your address is blocked after a bounce, it is logged as Skipped. An SMS rule’s dialog shows the email wording, but no text is sent. An announcement test posts to everyone in your club, even though the dialog says “visible to” the rule’s recipients. Exceptions: a rule for Staff & Coaches or Admins shows only to admins, and a payment or invoice rule’s test does not appear in anyone’s bell, not even yours. An automatic email under System Rules (a receipt, invitation or sign-in code, for example) that you have never reworded fails with “Notification rule has no template”. Edit its wording first. Check what was sent. On the same page, click Show on the Notification Logs card. Rows show Date, Rule, Trigger, Action, Recipient and Status, and a guardian’s name links to their profile. Filter by status or change the rows per page. Rule sends stay at Sent and never reach Delivered. Hover a Failed or Skipped badge for the reason: What never shows up. Automatic emails listed under System Rules (receipts, invitations, sign-in codes) are not logged. Only Invoice issued emails and incident reports are, with no rule name. Related: How do I create a notification rule? · What is SMS consent and how do opt-outs work? · How do I see which families my email no longer reaches? · What are notification rules and reminders?