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Must know
  • What families are told about money depends on Settings > Registration > Waitlists. By default joining is free. At clubs that charge at join, the saved payment method is charged before the athlete is added.
  • Join Waitlist appears only when the program is full and the waitlist has room. Otherwise a full program shows Sold Out.
  • Families must be signed in, and need a saved card or bank account whenever the join could ever be charged.
  • If your club requires memberships and passes before joining, a family missing a pass, or a membership the join can’t sell them, sees the reason and can’t join.
Before they register. A full program with waitlist room shows a Waitlist Available badge and Join Waitlist on its card. Its page shows Waitlist Only and a Waitlist available label. With the waitlist off or at its maximum size, both show Sold Out (the label reads Full). Programs set to Sign up per class never show as full or Sold Out on their card or page. Each full class reads Full - Waitlist available in the calendar, and a family who picks one sees a Waitlist Registration card at checkout that says You will not be charged yet. The steps change. An amber banner reads This program is currently full. The pass and required-purchases steps are hidden, because a join buys neither. The membership step appears only when your club collects that membership at join. Age, gender, level, achievement and registration window rules always block a join the athlete does not qualify for. What the wording says. It follows your charge timing, set separately for the program fee and a required membership. Programs set to Sign up per class never charge the fee at join. If nothing is collectable for that athlete, the review step shows the default wording. A bank account reads “bank account”. The review step. Review & Join Waitlist is the card title. It shows lines due today, Tax and Service fee when they apply, a Due today total, and a When a spot opens list of what is charged later. Pricing shows “Working out what you owe today…” while loading, or Try again on failure. The Payment method on file box has a Change link. Guardians who belong to more than one family pick one under Purchase belongs to. The Join Waitlist button. It stays disabled until a saved payment method is on file (when needed), the family choice is made, and the join is priced.
  • Blocked by a requirement. It also stays disabled while a requirement blocks the join, and an amber box above it gives the reason. For a missing pass it ends “Joining a waitlist cannot include that purchase, so please complete it first and then join.”
  • Memberships and passes block only when you turn on Require memberships and passes before joining, and never a membership the join itself sells.
  • Declined charge. The family reads “You have not been added to the waitlist.”
  • Other refusals read “Waitlist is full”, “A spot just opened up - please register normally”, “Athlete is already enrolled or waitlisted for this program”, or “Another waitlist join for this athlete is already in progress. Please wait a moment and try again.”
After they join. The confirmation reads You’re on the waitlist! with Back to programs and Register another athlete. Its sentence about charging when a spot opens shows for any paid program, even at clubs that charge at join. Its “We’ll email you” line relies on the Waitlist Promotion notification, and the Waitlist Join Confirmation email is off by default. Registrations then show Waitlisted with #3 in line or Spot available, or plain Waitlisted if Show Families Their Place in Line is off for the program. New joins start at the back of the line, and staff can reorder it. If a program fills during checkout. A family sees “That spot just filled up” with Close and Join waitlist, and is told they weren’t enrolled or charged. If a payment lands just as it fills, they are refunded automatically and emailed a Join the Waitlist button, unless they bought while signed in for an athlete in a family account (why). Related: How do I join a waitlist for a full program? · How do I choose when families pay for a waitlist? · How do I limit the size of a waitlist? · How do I edit or switch off the waitlist emails?