Skip to main content
Must know
  • A pass keeps meeting pass requirements and pass discounts through its end date (your club’s time zone), but pass prices at checkout can stop partway through that last day. After that it stops counting, even if its status still reads Active for up to a day.
  • A paid recurring pass moves forward only when its renewal charge succeeds. Your Grace period extends memberships, not passes.
  • After the last failed attempt (or the end of your grace period) the pass moves to Expired. It goes back to Active if the family pays the unpaid renewal.
  • To end one family’s pass early, refund or cancel its invoice line and choose Remove unused credits or End access now.
When it reads Expired. Uplifter marks a pass Expired within a day of its end date when it is Active and not set to auto-renew. Purchased passes cannot switch auto-renew off, so this covers complimentary passes with an End date and imported passes. Imported passes with a past end date arrive Expired. A complimentary pass with no end date stays active indefinitely. It has no invoice line, so the refund steps below do not apply. Paid recurring passes. The renewal charge falls due on the end date, and the end date moves forward only when it succeeds. Auto-renewing passes with no charge behind them, such as free ones, roll forward on their own. When a renewal payment fails. The pass keeps meeting requirements through its last day, but pass prices at checkout can stop earlier that day. From the next club day it stops counting, even while it still reads Active. Uplifter keeps retrying:
  • With no grace period, the pass is suspended after a few failed attempts, and the charge page then says how many were declined.
  • With a grace period, attempts continue until the invoice due date plus the grace days.
Suspending moves the pass to Expired, which only catches up with what already happened. Set the grace period under Settings > Financials > Payment Schedule > Grace period, which notes that “Programs and passes are not extended.” Notices. Each earlier failed attempt sends the family Recurring Charge Failed. The suspending attempt sends Recurring Charge Suspended instead, and club admins get one failed-charge alert. A plain end-date expiry sends no email. Getting it back. If the family pays the unpaid renewal (a card payment that settles, or Retry now on its charge under Financials > Recurring Billing), the pass returns to Active and its end date moves to the end of the paid period. Resume or Set Active without collecting money restores the status only: the end date stays in the past, so the pass still does not count. One-time passes. A pass bought with a one-time payment has no end date. A credit pass with no credits left stays Active but stops counting, and shows Used up on the guardian’s profile. Ending a pass early. The pass has no Cancel button of its own. Cancel on its charge under Financials > Recurring Billing stops billing but does not end the pass: it stays Active and keeps renewing at no charge. To end it, refund or cancel the pass’s invoice line: Remove unused credits on a credit pass, End access now on an unlimited pass. The family’s pass then reads Cancelled, not Expired, and any recurring charge stops. See How do I refund a membership or pass, and what happens to the holder’s access?. What expiry means. An expired pass no longer discounts programs or satisfies a pass requirement. A registration that was already active stays active. If the pass met a family requirement for a Family purchase, the family’s page lists it under Missing requirements, marked Participation continues, for staff to review. Archiving a pass does not expire its holders. Where you see it.
  • Athletes > Families, a family’s page: Family passes and punch cards keeps it, with its Expires date.
  • A guardian’s profile: the Passes tab shows an Expired badge.
  • The pass’s Family holdings tab lists only active holdings, so it drops off.
Punch cards, a separate product, expire the same way. Related: What happens when a recurring pass renews? · How do I give a family a pass at no charge? · How do I see who holds a pass and their credits? · What does Missing requirements on a family mean, and how do I resolve it?