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Must know
  • The invitation link expires after 7 days. Resend invite link sends a fresh 7-day link, and the older link stops working.
  • The Add guardian dialog does not add athletes. Create the guardian, then use Open guardian profile and Add athlete.
  • A guardian stays Invited until they accept, or sign in any other way, and then becomes Active. The list shows Active and Invited guardians by default.
  • Creating, resending and revoking invites needs the Create Families permission. An email that belongs to one of your staff is refused, but a family manager can add that person from the family portal.
1

Open the dialog

Go to Athletes > Guardians and click Add guardian.
2

Enter their details

Fill in Guardian name and Email. Mobile phone is optional, but a number you type must be valid, and it is saved only for brand-new accounts. To add a billing address, click + Add billing address (optional). Once you start it, Street, City and Postal code are required, and Country is set from your club.
3

Create the guardian

Click Create guardian. A Guardian created message confirms the setup email was sent. If it could not be sent, use Resend invite link from their row.
4

Connect their athletes

Click Open guardian profile, which opens the Athletes tab, then click Add athlete. Enter the athlete’s name and birth date and choose their relationship to the guardian. The athlete joins the guardian’s family right away. If the guardian has more than one family, pick one under Family. Adding an athlete needs the Create Athletes permission. The guardian can also create or join a family in the family portal. Closed this dialog? An Invited guardian’s row can’t be opened, so use Athletes > Directory > Add Athlete and pick them under Guardian.
What the guardian sees. Someone new to Uplifter, or with no password yet, gets Set Up Your Account: a password, a phone number, confirmation they are 18 or older, and agreement to the terms, then Create Account & Join. Someone with an existing account and password sees Join [club name] and Accept Invitation. An old or replaced link tells them to use the latest email or ask the club for a new invitation. Invited guardians in the list. New guardians appear at once, pinned at the top in a muted row. Invited rows cannot be opened, so use the row menu: Their profile (from Open guardian profile) shows the status Invited, the same actions under Actions, and a Billing tab note that payments, credits and password resets unlock once they accept. You can still create and send them an invoice: its pay link emails them account setup first. A lapsed link does not cancel anything: an Invited guardian becomes Active when they sign in any way (password, email code or Google) or reset their password. Emails that are refused. No invitation is sent when the email:
  • already belongs to a guardian at your club, whatever their status (to bring back an Inactive or Suspended guardian, change their status on their profile; for an Invited one, use Resend invite link)
  • belongs to a staff member of your club, or has a pending or no-longer-valid staff invitation
A staff member can still be a guardian: a family manager invites them from the Family page in the family portal. Going the other way, inviting an existing guardian as staff keeps their family login. Added without an invite. People who buy, add an athlete, sign a waiver, join a waitlist or apply on your club website join the roster automatically: Invited until they have a login, otherwise Active. Related: How do I connect an athlete to another guardian? · How do I help a guardian who can’t sign in? · How do I search and filter the Guardians list? · How do I add or change a guardian’s billing address or contact?