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Must know
  • Your club always pays the processing fee, and it comes out of your payout. You can’t pass the fee itself to families.
  • How it’s worked out: your plan’s rate for the method used (card, or bank transfer) on the full amount the family pays (tax, service fee and surcharges included), plus the flat fee, never more than the cap if your plan has one.
  • Refunds: a refund to the original card or bank costs a refund fee (your plan’s card percentage, no flat fee, no cap). Cash, e-transfer, gift card and account credit refunds cost nothing.
  • Cash and e-transfer checkouts carry no processing fee, because the money never goes through the processor.
The short answer. When a family pays by card or bank transfer, the processor takes a fee before the money reaches you. Your club bears it, so a payout’s Net Payout is less than its Gross Amount. How it’s worked out. Your plan prices cards and bank transfer (ACH in the US, EFT in Canada) separately. Each has its own percentage, flat fee per payment and optional cap. Service fees and surcharges are charged the fee too. Where to see your rates. Go to Settings > Financials > Checkout & Taxes.
  • Payment methods & service fees: Cards & wallets and Bank Transfer (ACH) (EFT in Canada) each show a Processing badge with the rate, plus the flat fee and cap when your plan sets them. There is no badge when a method carries no fee.
  • Insights: the Transaction fees row lists your Card and ACH or EFT rates. View plan opens Billing & Plans.
  • Reports: the Processing Fees card totals fees on settled transactions by month.
Cards or bank transfer? Which costs less depends on your plan, so compare the two Processing badges. For how families pay by bank, see What is EFT pre-authorized debit?. Cash and e-transfer. If you accept Cash (or Interac E-transfer in Canada) at checkout, there is no processing fee, service fee or surcharge, because the family pays you directly. A payment you record as cash or e-transfer has no processing fee either. Take payment has no cheque option; Ask Hero can record a cheque on the same invoices. If the family later pays that invoice online, the fee for the method they pick applies. Refunds cost a fee too. A refund to the original card or bank costs the refund fee, and you don’t get the original sale’s fee back. Refunds recorded as cash or e-transfer, added to account credit, or returned to a gift card move no money through the processor, so they carry no fee. The refund fee is posted to your ledger only if a refunded line has a GL code. How to read an invoice. Open one from Financials > Invoices. On an invoice you created and recorded as paid by cash, e-transfer or (through Ask Hero) cheque, the fee line says “paid off-platform”. Financials > Payouts shows Gross Amount, Fees and Net Payout for each payout. Want families to help cover it? Set a per-method Service fee, or add a named Surcharge. The processing fee applies to both, so a service fee equal to your rate does not cover the whole fee. A different fee. Some plans also carry a monthly Uplifter platform fee, billed after the month and not taken from payouts. See What is the platform fee on my Uplifter bill?. Related: How do I choose payment methods and add a service fee? · How do I add a surcharge at checkout or on renewals? · Why does a refund cost my club more than the amount refunded? · What is my Uplifter subscription and where do I manage it?