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Must know
  • Your club always pays the processing fee — there is no way to pass the processing fee itself to the customer.
  • The fee is deducted from your payout, not billed separately.
  • A refund to the original card or bank carries its own fee, and you don’t get the original sale’s fee back — but a refund recorded as cash or returned to a gift card carries no processing fee.
Every card or bank payment your families make carries a processing fee from the payment processor. That fee is always borne by your club and is taken out of the funds before they’re swept to your bank — so a payout’s Net is always a little less than its Gross. How the fee is calculated The processing fee is:
(base amount + tax, if the customer pays the tax) × your plan’s transaction-fee rate + a fixed per-transaction fee
The Checkout & Taxes page shows your plan’s actual processing rate under Insights → Current plan — your transaction-fee percentage plus the fixed per-transaction fee — not a generic reference. The View plan link beside it opens your Billing & Plans page for the full plan details. Refunds cost you a fee too When you refund money back to a customer’s original card or bank, your club absorbs a processing fee on the refund as well (a small percentage of the refunded amount). You do not get the fee from the original sale back, so that refund costs your club a bit more than the amount returned, and the refund fee is recorded to your ledger. A refund you record as cash (handled outside the platform) or one returned to a gift card moves no money through the processor, so it carries no processing fee. Want customers to help cover it? You can’t charge the processing fee itself to families, but you can recover some or all of it at checkout. Set a per-method Service fee, or add a named Surcharge — a checkout or renewal fee stacked on top of your service fees. Both live on the Checkout & Taxes page. Related: How do I choose payment methods and add a service fee? · Why does a refund cost my club more than the amount refunded? · How do payouts to my bank work?