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Must know
  • If a verified payment account is re-flagged, payouts pause, your public site goes offline, and families can’t pay online until you verify again.
  • Active Admins get an email, “Action Required: Your payout account needs attention,” unless your club switched it off in Settings > Communication > Notifications.
  • Fix it with Re-enter Setup or Update Details on Adyen (Adyen is Uplifter’s payment processor) on Settings > Financials > Payment Onboarding (needs the Create Financials permission; every Admin has it).
  • Once you’re verified again, payouts resume and a site Uplifter took offline comes back on its own.
Why it happens. A verified payment account can be re-flagged for review, for example after an expired document, a removed bank account, or a periodic check by our payment provider. What stops. Payouts pause and your site goes offline. Also, families can’t check out on your storefront or a portal pay link (“This organization isn’t set up to accept payments yet. Please contact them directly.”), staff can’t create a paid invoice or an enrollment that charges the family (Comp still works), and manual payouts and balance top-ups are refused. You can’t republish your site by hand either: Settings > Website > General shows “Payment processing must be set up before this site can go live.” with a Set up payments link. How you’ll find out. Active Admins get an email titled “Action Required: Your payout account needs attention” with a Complete Verification button. Your club can turn this off or reword it on the System Rules tab of Settings > Communication > Notifications, listed as “Payout account needs attention.” You’ll also see a Payouts Paused - Verification Required box with a Go to onboarding link on Financials > Payouts, a second place to catch it.
1

Open Payment Onboarding

Use Complete Verification in the email, Go to onboarding on Financials > Payouts, or Settings > Financials > Payment Onboarding directly. You’ll see one of two screens:
  • Verification Requires Attention (the usual one): a Payouts Paused notice and a row for each thing Adyen checks, such as receiving card payments or sending payouts, marked Allowed, Pending or Action needed. Its button is Re-enter Setup.
  • Verification Issues, if the review rejected something: an Action Required box summarizing how many issues need fixing (the details are listed under each row marked Action needed). Its button is Update Details on Adyen.
Either button opens the secure verification page directly, so you don’t need to log in to Adyen separately, even though the email’s steps say to.
2

Re-verify your details

Update whatever’s requested (business details, documents, or bank information) on the verification page.
3

Confirm recovery

When your status returns to verified, payouts resume automatically. A site Uplifter took offline is republished for you; a site that was already unpublished before the flag stays offline, unless you saved its website settings while it was flagged, in which case it’s published too.
Accounts carried over from the previous Uplifter. A rejected or expired verification pauses everything described above right away. Related: How do I get verified to accept payments? · How do I finalize payments and get paid out? · How do payouts to my bank work? · How do I change my payout schedule or pay out now?