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Must know
  • When a refund is queued for review, the line items are not cancelled yet and no money has moved.
  • Only Uplifter support can approve or reject a queued refund — approval overrides the daily cap.
  • No new refunds can be issued for your club until the review is resolved.
If a refund would push your club past the $1,000 daily refund limit, it isn’t rejected — it’s parked for a quick internal review instead. You’ll see a Refund queued for internal review confirmation in the dialog. Nothing changes yet. The message spells this out: the line items have not been cancelled, no refund has been sent, and the enrollment or order stays active. The invoice shows a review indicator so you know a decision is pending. Who decides. Only Uplifter support can act on a queued refund. Approving it processes the refund exactly as if you’d submitted it normally — approval is the deliberate override of the daily cap. Rejecting it closes the request without cancelling anything. What you can do meanwhile. While the review is open you can’t start any other refunds for your club, so it’s worth resolving quickly. If it’s time-sensitive, reach out to support@uplifterinc.com with the invoice reference. Once the review clears, the invoice updates on its own and normal refunding resumes. Related: What is the $1,000 daily refund limit? · What happens after I issue a refund? · How do I refund a paid invoice?