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Must know
  • Nothing has happened yet. A queued refund has not cancelled anything, sent money, or ended any membership or pass access. That all happens only if Uplifter approves it.
  • Card refunds pause. While a refund is in review, new card refunds are refused. On an invoice, Record cash refund, Record E-transfer refund and Account credit still work.
  • The family hears the outcome. They are emailed when the refund is approved or rejected. Your club is not notified.
  • How to spot it. Held lines show REFUND IN REVIEW on the invoice. Questions go to support@uplifterinc.com.
When it happens. Only refunds to the Original payment method count toward the daily refund limit. If a card refund would go past it, Uplifter parks it for review instead of rejecting it, and you see Refund queued for internal review. If your club balance can’t cover a card refund, you get Insufficient balance instead and nothing is parked. What is held. The line items stay uncancelled, and any access you chose to end (End access now, Remove unused credits, End after [date]) stays active until approval. From the Cancel enrollment and membership dialogs, the enrollment or membership is cancelled as you chose and only the money is queued. The message reads, for example, “Enrollment cancelled. Refund queued for internal review.” The store Orders refund dialog uses the same queued title, and the item is not cancelled or returned yet. What you see.
  • Each held line shows a purple REFUND IN REVIEW badge and an In review amount.
  • The Recent Refunds widget lists “Invoice [reference] · Awaiting review” and links to the invoice.
  • The invoice Activity panel records who asked for the refund and when it was held.
While it is in review. A card refund that fits under the limit is refused when you click Confirm & Refund, with “A previous refund is still pending review.” One that would itself go over the limit is parked. You can’t pick a held line in a new refund or cancel it, even for $0. A card refund through Record refund on an imported invoice is refused, not parked; recording it as cash or account credit still works. Schedule changes and registration-style changes can’t include any refund, and session credits to a card are refused (record them as cash instead). Who decides. Only Uplifter can approve or reject. If it is approved, the refund goes ahead with the choices you made. A rejection frees you to refund again right away. What the family gets. No email goes out when a refund is parked. When it is decided, the family gets Refund approved after review, or Refund rejected after review with Uplifter’s reason. Related: What is the $1,000 daily refund limit? · Where can a refund go: card, cash, e-transfer or account credit? · What happens after I issue a refund? · Which emails does a family get when I refund or cancel?