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Must know
  • Families enter and update medical info in the family portal and at checkout. Staff can view it on the athlete’s Overview tab but can’t edit it in the admin dashboard.
  • Settings > Athletes > Medical Forms sets which questions are asked, whether emergency contacts are collected, and how many (1 to 5, default 1). Only a club Admin can save these settings.
  • Standard medical info and emergency contacts are shared across every club the athlete belongs to. Answers to your club’s custom medical questions are visible to your club only.
  • Registration and checkout skip the medical step when the record was updated within the Medical Info Validity Period (180 days by default).
Where families enter it. In the family portal, the Medical information page has Add medical info or Edit medical info. Families also see a Medical card on a registration’s detail page. During registration or checkout, a medical step appears only when a program, membership, competition or booking being bought requires it (Medical Information Requirement, or Medical Requirement on a booking). Where you see it. Open an athlete and find Medical information on the Overview tab. Allergies and Conditions always show (“None” when empty). Medications, Emergency contacts, Dietary restrictions, Insurance (provider and policy number) and Notes show only when filled in. With nothing saved, it says “No medical information on file.” A competition athlete’s page also shows Medical Information when required. The Activity tab lists medical and contact changes, who made them and from which portal, naming fields but never contents. Coaches see the basics in the coach portal. What is shared. The standard fields and emergency contacts are one record per athlete, so a family’s edit applies at every club. Custom medical question answers belong to the club that asked. Families see each club’s questions under its name when their athlete belongs to more than one. Set up the form. Go to Settings > Athletes > Medical Forms. On Medical Information Settings, the Standard Questions card has a switch per field. Allergies, Medical Conditions, Medications and Emergency Contact are on by default. Dietary Restrictions and Insurance Information are off. With Emergency Contact on, Number to collect offers 1 to 5. At checkout, that number is both the fewest and the most contact rows. For an athlete at several clubs, the family portal form asks a field when any club collects it and uses the largest contact count. The Medical Info Validity Period card sets Valid for (days), from 1 to 3650 (default 180). Emergency contacts. Each contact a family types needs a name, a phone number and a relationship: Aunt/Uncle, Father, Friend, Grandparent, Guardian, Mother, Neighbor, Other Family, Parent, Partner, Roommate, Sibling, Spouse or Other. Imported contacts can lack some: a nameless one shows as “Imported Contact”, one with no relationship as “Other”. Duplicates. Two contacts with the same name and phone number are rejected, ignoring case and phone formatting. The error reads “Duplicate emergency contact: [name] is already listed with the same phone number”. Prompts for families. When an actively enrolled athlete’s program requires medical info and they have fewer contacts than your count, the family portal shows Missing emergency contact or More emergency contacts needed, with an add button. If the record can’t load, saving turns off and Try again appears, so an empty form can’t replace what is on file. Related: How do I require waivers, medical info, or forms? · How do I add my athlete’s medical information? · How do I add emergency contacts for my athlete? · How do I check an athlete’s medical info and allergies?