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Must know
  • Promoting charges the family’s saved card immediately. The confirmation dialog shows the standard program price, but a family holding a discount pass or membership tier may be charged less than the figure shown.
  • Manual promotion ignores both the Automatic Promotion setting and the program’s capacity, so you can intentionally over-fill a full program.
  • If the card declines, the athlete is still promoted with a 24-hour window to add a card and resolve payment.
Promote any waitlisted athlete straight from the program’s Waitlist tab.
1

Open the Waitlist tab

Go to Registrations → Programs, pick the program, and open the Waitlist tab. You’ll see the ordered list of waitlisted athletes.
2

Click Promote

Click Promote on the athlete’s row. For a paid program, a Promote from waitlist? confirmation dialog opens. For a free program there’s nothing to charge, so the promotion happens immediately with no dialog.
3

Review the charge and confirm

The dialog shows the standard program price — “the program price of X"forone−timeprograms,or"thefirstmonth/yearofX" for one-time programs, or "the first month/year of X … billing then continues automatically” for recurring programs — plus any applicable tax and fees. A family holding a discount pass or membership tier may be charged less than this figure. Click Charge & promote to confirm.
On confirmation, Uplifter charges the family’s saved card, enrolls the athlete, and sends them a “spot is available” notification. Manual promotion is your override. Because it ignores the capacity check, you can promote someone even when the program looks full — useful when you’ve decided to add one more athlete. It also works whether or not Automatic Promotion is turned on. If the card declines, the athlete is still promoted into a payment-pending state and the family gets 24 hours to add a working card. Exact charge amounts and recurring setup are covered in the billing article below. Related: What is a family charged when promoted off a waitlist? · What happens when a promoted athlete’s payment fails? · How do I automatically promote people off the waitlist?