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Must know
  • Only some plans have one. If yours does, the Current plan card shows Platform fee: X% of paid transactions. Plans without one don’t show it anywhere.
  • It’s a percentage of what families paid your club in the month, before tax and fees. Uplifter bills it after the month closes, as its own Uplifter invoice.
  • It’s separate from the processing fee. The Transaction fee: X% + $Y per transaction line on the same card is taken from each payment before your payout. The platform fee is billed to you afterwards.
  • It can move your renewal to the 1st. Moving up from Free to a monthly plan with a platform fee puts every renewal on the 1st of the month.
The short answer. Uplifter adds up the eligible payments families made to your club each month, applies your plan’s percentage, and bills you after the month ends, on top of your plan’s flat fee. Where you see it. Go to Settings > Billing & Usage > Subscription Billing. How it’s calculated. Each month’s eligible total is multiplied by your plan’s percentage and rounded to the nearest cent. For a family invoice, only the subtotal after discounts counts: if a family pays a 100.00invoiceplustax,onlythe100.00 invoice plus tax, only the 100.00 counts. Refunds, chargebacks and returned bank payments are not subtracted afterwards. When billing starts. The fee starts with the month in progress when your club is first on a plan with a platform fee. Earlier months are never billed. How it’s billed.
  • Each closed month becomes its own invoice in Billing history, charged right away: Uplifter account credit first, then your payment methods.
  • A month with no eligible payments posts a $0.00 row marked Paid, with no charge.
  • If the fee month closes on your renewal day, the fee is added to that renewal invoice instead.
  • On a yearly plan, the plan fee is still charged once a year, but the platform fee is billed monthly.
  • Clubs in Canada pay sales tax on it. See Why is GST, HST, PST or QST added to my Uplifter bill?
  • A referral credit month covers only the plan fee, not the platform fee.
  • Past-due clubs still get platform fee invoices; deactivated clubs don’t. If a fee charge fails, see What happens when my subscription payment fails?
Why your renewal date may be the 1st. When you move from Free to a monthly plan with a platform fee, your first period ends on the 1st of the next month (UTC, the world standard time, so the new month starts the evening before in North America) and every renewal after that falls on the 1st. That short first period is still charged the full flat fee. A same-cycle upgrade between paid plans is prorated and keeps your current date. Related: What is my Uplifter subscription and where do I manage it? · How do I view my subscription billing history? · What is my billing anniversary and renewal date? · Who pays payment processing fees on my sales?