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Must know
  • Keep an online method on: Cards & wallets or Bank Transfer must stay on. Cash and Interac E-transfer don’t count.
  • Processing badge: each online method shows your plan’s processing rate for it. That fee always comes out of your payout.
  • Where the service fee applies: checkout on your club website, invoice payments, renewals charged to a stored card or bank account, and card sales at the point of sale. It accepts 0 to 100%, up to two decimals.
  • Cash and e-transfer orders carry no service fee.
Where to find it. Go to Settings > Financials > Checkout & Taxes and find the Payment methods & service fees card. Families can pay only once your club is verified for payments; payouts also need a bank account.
1

Choose the online methods

Turn Cards & wallets and Bank Transfer on or off. The bank row reads Bank Transfer (ACH) in the US and Bank Transfer (EFT) in Canada (see What is EFT, and how do families pay with it?). Turning off the last online method shows “At least one payment method must be accepted”.
2

Set a service fee (optional)

Each online method has a Service fee field, greyed out while its switch is off. Enter 0 to 100, or leave 0 for no fee. The field takes at most two decimals, such as 2.35, and a number above 100 shows “Service fee must be between 0% and 100%” when you save.
3

Save

Click Save Changes. It stays disabled until you change something, and “Settings saved” confirms. Saving needs the Edit Settings permission.
Processing badges. Each online method shows a badge reading “Processing ~” and your plan’s rate. Cards show a percentage plus a flat amount. Bank shows a percentage, plus a flat amount only when your plan has one. Either adds “(capped at …)” when your plan sets a cap. No processing fee, no badge. How the fee is charged. The fee is a percentage of the order after discounts, plus tax when families pay the tax. The fee itself is not taxed. Renewals use your current rate for the card or bank account on file, even if you have since turned that method off. At the point of sale, card sales carry the card fee and cash sales carry none. Families see one Fees row, with a line such as “Service fee (3%)”. When both methods are on and either has a fee, no fee is quoted until the family picks one. Cash and Interac E-transfer. The card also has a Cash switch, and Canadian clubs get an Interac E-transfer switch. Both are off by default and have no fee field. Families register now and pay you directly, and the invoice stays due until you record the payment. Only signed-in families see them, and not when the cart has a gift card, account credit, a payment plan, an event ticket, or a recurring or rate-card enrollment. If a family later pays that invoice online, the service fee for their chosen method is added then. The family view and recording the payment are covered separately. Related: Who pays payment processing fees on my sales? · How do I let families pay by cash or e-transfer at checkout? · How do I add a surcharge at checkout or on renewals? · How do I set up sales tax at checkout?