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Must know
  • The athlete’s guardian-claims setting controls whether a second guardian is added instantly or has to be reviewed first — not whether the athlete can be claimed at all.
  • That setting defaults to off, so by default a second guardian’s request goes through review rather than being added automatically.
  • A claim is reviewed and approved or denied by the athlete’s primary guardian (or a club admin) — not from the staff dashboard.
Guardian claims let a second parent or caregiver ask to be added to an athlete another family member already manages — for example, a co-parent who wants their own access to the same child. Instant vs. reviewed. Whether that second guardian is added right away or has to wait depends on the athlete’s guardian-claims setting. When it’s on, a matching guardian is added instantly, with no review. When it’s off — the default — the request isn’t rejected; it’s queued as a claim request for approval. Either way the athlete can be claimed; the setting only decides whether there’s a review step. Where each step happens. A guardian starts a claim on your club’s public website during registration: when they add an athlete who already exists at the club, Uplifter recognizes the match instead of creating a duplicate. The review step then happens in the parent portal, where the athlete’s primary guardian (or a club admin) approves or denies it. Neither step is done from your staff dashboard. Who can review. Only the athlete’s primary guardian — or an organization admin — can see and act on a pending request. A secondary guardian on the same athlete can’t. Approving links the new guardian to the athlete; denying leaves things unchanged. Because this all happens outside the staff dashboard, point guardians to the family articles below when they need to request access or respond to a request. Related: Get added to an existing athlete (parent portal) · Review guardian requests for my athlete (parent portal) · What is a guardian and how are they linked to athletes?