Skip to main content
Must know
  • Scheduled texts send themselves. Scheduled SMS campaigns send on their own within about a minute of their time, the same as scheduled email.
  • Recipients are rechecked at send time. The list is rebuilt when sending starts, so anyone who opted out, lost consent or was deactivated after you scheduled is left out.
  • The allowance is checked before sending. Your SMS allowance is checked for the whole batch when you finish the wizard (Send, Schedule or Save as Draft) and on Send Now, but not again when a scheduled campaign goes out.
  • There is no Cancel. A scheduled SMS campaign can be moved with Edit scheduled send time but has no Cancel button.
Before you start. SMS must be on for your club. Sending needs Send Communication (Admins and the default Coach role have it). Where to find it. Open Communication > SMS Campaigns and click New Campaign.
1

Audience

Open Send To and pick one or more audiences, such as Everyone, Programs (you choose sessions) or Seasons. Anyone in several audiences gets one text. The email how-to covers the picker. To copy staff, tick Also copy all staff or use Or copy specific staff…. Copied staff still need their own SMS consent. The count leaves out people who have not consented, opted out, were deactivated or removed, or have no valid mobile number. Next stays off until at least one person is counted.
2

Compose

Choose a Classification (General, Reminder, Alert, Billing, Event or News), then write the Message Body. It is required and holds up to 1,600 characters. Counts update as you type. The placeholder picker personalizes the text. Guardian Balance shows only what the family owes your club.
3

Send

Enter a Campaign Name (required, internal only). Review the summary and the Message Preview (example recipient values, your club’s real details). In the recipients list you can search, remove or restore people, but not add them. Then choose a card:
  • Send to [N] recipients texts everyone now.
  • Schedule for Later: pick a date and time in your club’s timezone, then click Schedule. A past time is refused.
  • Save as Draft keeps it for later.
If it stops. You may see “No valid recipients found for this campaign” or “SMS service is not configured”. “SMS limit reached” appears only when your plan has an included allowance and no overage rate. What happens next. After Send, you see “Campaign sent to N recipients” and the texts go out in the background. The status moves from Sending to Completed, or Failed only if every text failed. The number sent can differ from the count you saw, because the list is rebuilt at send time. Check results. The SMS Campaigns list has search, status and classification filters, a table or cards view, and Recipients, Delivered and Failed counts. Click a campaign to open Campaign Details. Overview shows Delivered, Sent and Failed and the message. Recipients shows each number and its status, for the newest 100. Change or reuse. To move a scheduled campaign, open it, use Edit scheduled send time, then click Save. Any campaign’s row menu, and the top of Campaign Details, offers Duplicate. Drafts also offer Send Now and Delete (confirm with Delete campaign). Only drafts can be deleted. Duplicate reopens the wizard with the name plus (Copy), message and classification, but the audience resets to Everyone. Related: What are SMS campaigns? · What is SMS consent and how do opt-outs work? · What counts toward my email and SMS usage? · How do I create and send an email campaign?