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Must know
  • Families are asked only for what is owed. Unsigned waivers offered today, custom answers that are out of date, and medical info older than your validity period (180 days by default).
  • Staff are never blocked. Enrolling from the dashboard or building a manual invoice doesn’t stop on waivers, medical info or files. A family paying that invoice online signs its program waivers before the pay form appears; if you take the payment yourself, the guardian gets one email listing unsigned waivers.
  • Switching off differs by card. Waiver Requirement keeps its selections. Custom Questions clears them.
  • Where it applies. Application Required programs have no Requirements step. Custom Questions needs a plan that includes Custom Information.
Where to find it. Open the Requirements step of the program builder. On a saved program, use its Requirements tab. Bulk edit can set all four cards on many programs at once. Waiver Requirement. Turn it on and pick one or more waivers. If you have no active waivers yet, the card shows a Create a waiver link.
  • Only waivers offered today are asked for: active, inside its availability dates and, if tied to seasons, with a season running. Otherwise registration continues without it.
  • A signature that hasn’t expired is reused. Age-limited waivers are asked only for athletes in the age band.
  • A passed signing deadline refuses checkout until you set a new date.
  • Switching the card off keeps your picks, marked “Kept for when this is switched back on”.
Waivers can also be required at signup or login and on passes and store items. For age limits, see How do I create and edit a waiver?; for every place families sign, see When are families asked to sign a waiver? Medical Information Requirement. Turn it on. Categories come from Medical Information Settings (Settings > Athletes > Medical Forms): allergies, medications, conditions and emergency contact by default. Families are asked again only after the Medical Info Validity Period. File Upload Requirement. Fill in Requirement Label, optional Description, and Accepted File Types (Music, Images, Videos, Documents). Add others under Additional File Extensions. You need a label and at least one type or extension. Files can be up to 500 MB and the family must be signed in. Staff see uploads in the Documents card on the program’s Overview tab. Custom Questions. Turn it on and tick the questions to ask. Create them under Settings > Athletes > Custom Questions. A question can also be attached to programs from its own settings. Answers are saved to the athlete (or to the family for household questions, which need the family signed in) and reused. Only required questions block checkout. A question you delete in settings is dropped from the program the next time you save it. What families see. After the athlete and session steps: Sign Waivers, Custom Info, Medical Info, File Upload, then Review & Register. A step with nothing owed is skipped. Retiring a waiver. Only active waivers can be picked; an archived one a program still requires shows (archived). See How do I create and edit a waiver? for archiving and what happens to programs that require it. Saving. Saving is blocked, with a plain message, if a card is on but empty. Related: How do I change the requirements on an existing program? · How do I choose which medical information to collect? · How do I create and edit a waiver? · How do waiver expiry, revisions and re-signing work?