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Must know
  • The assignment locks, the tiers do not. A program’s Rate Card dropdown is disabled once it has an Active enrollment or a waitlist spot awaiting payment. The tiers on the card stay editable, and renaming is never locked.
  • Tier edits never charge anyone now. They apply at each family’s next billing cycle, except for charges held at a stored amount (see below) and a sent invoice being retried.
  • Paused classes leave the tier. If every class is paused, nothing is charged and admins get no alert. The monthly charge ends only when no Active, Requirements pending, Payment pending or Paused class is left, so Mark Complete or an end date on the last class ends it.
  • Rate Cards is turned on for your club by Uplifter. If you don’t see Rate Cards under Settings > Financials, contact Uplifter support.
What locks. With the dropdown locked, hovering shows “Rate-card pricing can’t be changed once athletes are enrolled.” You can’t switch the program between a fixed price and a card, or to another card. Enrollments that are Requirements pending or Paused do not lock it. The dropdown stays clickable while a registration or payment is in progress, but saving is refused with “Rate-card pricing can’t be changed while a registration or payment is in progress.” A card can’t be emptied while an Active program uses it, and can’t be deleted while any program is assigned to it. Saving a tier edit. Save stays disabled until something changes and every row is valid. It rejects duplicate weekly-minute rows and a tier for fewer minutes that costs more than a higher tier. The Update this rate card? dialog offers Go back or Update rate card; success shows “Rate card updated”. The athlete count in the dialog covers Active enrollments only. Paused athletes are not counted but resume at the new prices. The tier table on your club website refreshes right away, so new families see the new prices. When a tier edit reaches families. Each bill recomputes the athlete’s tier from the card’s current rows. The stored amount is kept instead when a counted class has requirements pending, a Family billing agreement pins the amount, or the payer has lost billing authority in the Family. A cycle already invoiced (for example, after a declined payment) is re-charged at that invoice’s total. Changing a schedule. Weekly minutes count only the time slots in effect today, or on the program’s start date if it hasn’t started. A slot with its own dates changes the minutes when that window starts or ends, not when you save. An Active rate-card program must keep at least one time slot. How each enrollment state affects tuition. The charge ends when no class marked Yes in the last column is left. An athlete’s Programs tab menu has Pause, Mark Complete and Cancel Enrollment. After a drop, the next bill uses the lower tier. Empty card. If a card used by an enrolled athlete has no rows at bill time, the charge is skipped, stays due and the family gets no decline notice. Admins get an alert, and again each day until you fix the card. Where to look. Under Financials > Recurring Billing, a rate-card charge shows its Rate card tier and Enrollments billed, and its edit panel refuses amount, frequency and billing-day overrides. When Families merge, their classes combine to set each card’s tier, which can raise future bills, while each payer keeps their own charge. Every tier save is recorded under My Organization > Activity log (resource “Rate card tier”, filter group Money) with who changed it and each band’s old and new monthly price. Editing, renaming or deleting a card needs Edit Financials. Related: How do I price a program from a rate card? · How does rate-card billing charge families? · How do I pause, cancel, or remove an enrollment? · How do I edit or archive a program?