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Must know
  • Available on plans that include Bookings (off by default). With the feature off, checkout refuses booking items.
  • A booking costs its base price times the attendee count (Athlete Registration is always 1), plus any tax your club charges on bookings. Bookings never take discount codes.
  • With Require Approval on, families still pay at checkout. The reservation waits as pending and holds no spot until you approve it.
  • Booking lines can’t be refunded from the invoice refund dialog yet, so a rejected or skipped reservation needs your follow-up with the family.
How the price is calculated. A booking’s charge is its base price times the attendee count. A blank base price means a free booking, shown as “Free”. Checkout charges the price in your booking settings at that moment. Tax and discounts. Bookings have their own Bookings row in the Taxability section of Settings > Financials > Checkout & Taxes. The Discount Code field and automatic discounts never reduce a booking. What families see. Bookings appear on your club website’s Programs page, grouped by category (Other Bookings when a booking has none). Each card shows a Booking Fee and Book Now. On the booking page the button reads Select a Time Slot until a slot is picked, then Register Now. Families must sign in. The review Total is the booking price plus any membership being bought. Number of Attendees can’t exceed the booking’s capacity limit. Required memberships and items. If the athlete lacks a required membership, the Membership step adds it to the cart next to the booking. An athlete who already holds one sees “Active membership on file” and isn’t charged again. Store items and tickets the booking requires are added in the Also Required step and show a “Required by” badge in the cart. They can’t be removed on their own and leave with the booking. Removing a required membership opens a Remove Required Item? dialog listing the same athlete’s booking under “Will also be removed”. The family must press Remove [N] Items or Cancel. Before payment. Checkout refuses a booking that isn’t Active (inactive, archived or past its end date). It also checks the slot is still open, counting other lines in the same cart for that time. If there isn’t room, payment is blocked with “That booking time is no longer available. Please choose another slot.” After payment. One reservation is created per slot, after checking the slot again. With Require Approval on, the reservation is created as pending (it appears on the booking’s Pending tab) with no capacity check, and capacity is checked when you approve.
If two families pay for the last spot in a slot at almost the same moment, the second reservation is skipped but the payment stands. Nothing refunds it automatically, and booking lines can’t be refunded or cancelled from the invoice. Rejecting a reservation only changes its status. Contact the family to settle the payment.
Related: How do I create a bookable space or lesson? · How do booking slots and capacity work? · How do I review and approve booking reservations? · Which purchases can I refund?