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Must know
  • Tick Also refund this enrollment to cancel and refund together. It needs the Edit Financials permission.
  • The refund is capped at what’s left on the current cycle, or what’s been paid so far on a payment plan.
  • The enrollment is cancelled even if the refund is queued for review or fails. Retry it from the invoice.
  • A registration paid with punches gets its punches back instead of money.
Where to find it. Choose Cancel Enrollment from the row menu on the athlete’s Programs tab, or click Cancel on the program’s Athletes tab. Both open Cancel enrollment?: “This will cancel [athlete]‘s enrollment in [program].”
1

Tick Also refund this enrollment

The box appears when the current cycle has something to refund, with the cap beneath, such as “Up to $[X] remaining on the current cycle.”
2

Check the amount

The amount starts at the full cap. For a rate-card class, switch to Minutes. The dollar value shows beside the box.
3

Choose where the refund goes

Under Refund to, pick Original payment method, Record cash refund (handled outside the platform) or, on a guardian’s invoice, Account credit (added to the family’s balance). For an e-transfer, cancel without a refund, then use Issue refund on the invoice.
4

Click Cancel enrollment

If a payment plan still has money owed, [Athlete] is on a payment plan opens: choose Keep collecting (installments run on their dates) or Stop collecting (the rest is forgiven).
Paid with punches? You get a ticked Return [N] punches to [card] box instead: “This registration was paid in punches, so no money is refunded.” Clear it to leave the punches spent. What happens next. The enrollment cancels first, then the refund runs: Same checks as an invoice refund. A card refund here faces the club balance check and the daily refund limit. Cash and account credit skip both. If “Refund eligibility could not be checked” shows, cancel here, then refund from the invoice. Waitlists and rate cards. With Automatic Promotion on, cancelling here promotes the next waitlisted athlete, but an invoice refund doesn’t. The Waitlist tab’s Remove opens this dialog too. If the family paid when they joined, it warns that removing them doesn’t refund that payment. Cancelling an athlete’s last rate-card class ends their monthly rate-card charge. Related: How do I pause, cancel, or remove an enrollment? · What happens to a payment plan when I cancel or refund an enrollment? · Where can a refund go: card, cash, e-transfer or account credit? · What’s the difference between cancelling and refunding?