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Must know
  • Invited guardians need a new invite. Use Resend invite link: the new link lasts 7 days and the old one stops working.
  • Active guardians need a password reset. Use Send password reset: the reset link expires after 1 hour.
  • Permissions. Sending a password reset needs the Create Staff permission. Resending or revoking an invite needs Create Families.
  • The email can’t be changed. It’s the guardian’s sign-in, and it can’t be changed from the admin dashboard.
1

Check their status

Go to Athletes > Guardians, find the guardian, and note whether their Status is Invited or Active. Use the three-dot menu on their row (Invited rows can’t be opened) or the Actions menu on their profile.
2

Invited: resend the invite

Choose Resend invite link (Actions > Resend invite on a profile). A fresh 7-day link is emailed and the earlier one stops working. Wait about a minute between sends, or you’ll see “An invite was just sent - try again in a minute”.
3

Active: send a password reset

Choose Send password reset. The emailed link expires after 1 hour and cancels any earlier reset link.
If the resend is refused. “This guardian has already activated their account” means they’re Active. An Invited guardian becomes Active by resetting their password (via Forgot your password?), or by signing in if they already had a login, without the invite link. Send a password reset instead. What an old invite link shows. A replaced link says “A newer invitation was sent to this address. Open the latest email from Uplifter.”, or “You already have an account. Sign in.” once they’ve set up their account. A link past its 7 days says “This invitation has expired. Please contact the administrator for a new invitation.”, so resend. Revoking an invite. Choose Revoke invite and confirm. The pending guardian is removed and the link stops working at once: it now says “This invitation has been cancelled”. You can invite them again later. The email is their sign-in. Invites and resets go to the address on file, and Actions > Edit details shows Email locked: “The email is this guardian’s login and can’t be changed.” If an Invited guardian’s address is wrong, revoke the invite and add them again. Related: How do I add or invite a guardian? · How do I reset a forgotten password? · How do I log in to my account? · How do I search and filter the Guardians list?