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Must know
  • The reset link works for 1 hour and only once. Asking for another link cancels the earlier ones, so use the newest email.
  • Your new password needs at least 12 characters with an uppercase letter, a lowercase letter, a number and a symbol. A checklist ticks each rule as you type.
  • No email? Check that you typed the address your club has on file, then look in spam.
  • Resetting your password doesn’t reopen an account that has been deactivated.
1

Ask for a link

On the login page, choose Forgot your password? under Login. The Forgot Password page opens with the email you typed on the login page already filled in (enter it if the field is empty). Finish the security check if one appears, then choose Send Reset Link. Check Your Email appears.
2

Open the newest email

Click the reset link within 1 hour. If nothing arrives, check your spam folder or choose try again.
3

Choose a new password

Enter it in New Password and again in Confirm Password. The eye icon on each field shows or hides it. The page shows a masked address, such as “Resetting password for j***@e***.com”. The checklist reads At least 12 characters, One uppercase letter, One lowercase letter, One number and One special character. Finish the security check if one appears, then choose Reset Password.
4

Log in

Password Reset! appears. Choose Continue to Login. You also get an email saying your password changed.
Which symbols count. ! @ # $ % ^ & * ( ) _ + - = [ ] { } ; ' : " \ | , . < > / ? all tick One special character. A space, the tilde or the backtick does not. If the link doesn’t work. Invalid Reset Link means the link is older than 1 hour, was already used, was replaced by a newer request, or isn’t recognized. A used link says “This reset link has already been used. Please request a new password reset.” Choose Request New Reset Link. Never had a password? The steps are the same, but the page reads Create Your Password, the button is Create Password, and Password Created! confirms it. If your club invited you, you get a welcome email instead of the password-changed email. Too many requests. Ask too often and you see “Please wait a few minutes before trying again.” Still can’t log in? A reset doesn’t reactivate a deactivated account. Contact your club. If the email had no account, you get a notice saying so instead of a link. Related: How do I log in to my account? · Why can’t I sign in? · Why do I need to enter an emailed code to log in? · My club moved to the new Uplifter. How do I sign in?