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Must know
  • A program can ask for more than forms. Besides waivers, medical info, custom questions and a file upload, a program can require a membership, a pass, or a store item or event ticket added on the Also Required step.
  • Steps can skip themselves. A step moves on by itself when current medical info, current answers or unexpired signed waivers are on file. A file already uploaded for that athlete and program counts as done, so you just click Continue.
  • Waivers go page by page. A page can ask for a signature, initials or both. An age-dependent waiver asks for a missing birth date first.
  • Checkout checks again. Checkout can ask its own questions about your family, the order or an item, and it will not finish while a required waiver, medical form or file is missing.
The steps. The order is Select Athlete, Enrollment Option, Select Sessions, Membership, Pass, Also Required, Sign Waivers, Custom Info, Medical Info, File Upload, Review & Register. Only the steps that apply show. Membership and Pass. Membership Required appears only if the athlete does not already hold the membership. Pass Required shows Active pass found if you already have one. Otherwise the required pass is added to your order, or you pick one when the program accepts any of several. If the item cannot be bought online, the step says No eligible memberships or No available passes and asks you to contact the club. Also Required. A required store item or event ticket is added to your order alongside the program, and Continue stays off until it is ready. A required registration, booking or competition entry is not bought here: you must already hold it or have it in your cart. Sign Waivers. Waivers show a page at a time. A page can ask for your signature, your initials, or both, and each waiver ends with a final signing step. Sign all pages spreads one mark across every page. A saved signature is offered as a Sign with my saved signature button, never filled in for you.
  • If a waiver depends on age and the athlete has no birth date on file, you are asked for it. The waiver is skipped if the athlete’s age rules it out.
  • An expired signature counts as unsigned, so you sign again on this step, before checkout.
  • If a waiver has passed its expiry date, it is closed for signatures and the registration cannot go through. Contact the club so it can set a new waiver date.
  • The step is hidden if none of the required waivers is open for signing right now (for example, outside its season).
Custom Info. If your club uses custom questions and the program has some, you see an Additional Information form. If the questions fail to load, you stay on the step and can try again. Answers on file count while each is current, but a Yes on a consent question that needs a signature does not count until signed. Going Back to the step reopens the filled form. Medical Info. The Medical Information card walks you through short parts, then Save & Continue. Each club chooses what it asks (often allergies, medications, conditions and an emergency contact), and can ask for 1 to 5 emergency contacts. If the record was updated within the club’s window (180 days unless the club changed it), the step moves on by itself. Going Back to it shows “Medical information is up to date.” with a View medical information link and Continue. File Upload. The club names the file and the types it accepts. Drag a file in or click to browse (500 MB maximum). A file already uploaded for this athlete and program shows with Replace. Otherwise Continue stays off until you upload one. At checkout. Checkout can ask more in an Additional Information step, with a group for each item, About this purchase for the order, and About your family. Related: How do I register my athlete for a program? · Why do I need to buy or register for something else first? · How do I sign a waiver for my athlete? · How do I add my athlete’s medical information?