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Must know
  • Four tiles sum it up: what’s overdue, what’s coming up in the next 30 days, your subscriptions and your next automatic charge.
  • Two amounts, on purpose. Subscription prices are before tax and fees. The Next Charge tile shows the full amount an automatic charge will take, but a plan installment there is still before tax and fees, which are added when it’s charged.
  • Some sections appear only when they apply: Upcoming Payments if your club prices classes by the hour and you pay for one, Payment Plans if you have a plan. The rest always show, with a short message when empty.
Where to find it. In the family portal, select Billing Details in the sidebar (on a phone, tap More first). The page header reads Billing: “Manage payment methods, view invoices, and update billing contacts.” The four tiles. They sit at the top in this order, and one with something to show opens what it counts. Credit Balance. Credit a club holds for you from a refund or goodwill, shown per club with its history. See What is my credit balance? Subscriptions. One row per automatic payment, such as a membership, pass or program enrollment: an Active, Past due or Paused badge, the athlete, a price such as “$85.00 / month”, and “Next charge [date]”, “Due [date]”, “Paused, resumes [date]” or “Paused with no restart date”. A note reads “Prices before tax and fees; the Next Charge tile shows what will be debited.” A row opens its upcoming charge. Empty, it reads “No subscriptions”. See What are automatic (recurring) payments? Membership Renewals. Each renewing membership with a payment status badge, its amount and “Renews [date]”, or “Payment due [date]” once past due. One set to end reads “[athlete] · Ends [date] · no further charges”. Empty, it reads “No upcoming membership renewals”. See Will I be charged again after I cancel a membership? Upcoming Payments. Each row shows the athlete and club, weekly training time, the next charge date and the monthly tuition. View payment history opens Invoices. If you belong to more than one Family, a row names the Family the purchase belongs to. See How is my monthly tuition calculated, and what is the Upcoming Payments section? Payment Plans. One card per order: the card it charges, and each plan’s installments paid and next installment. Expand a plan for Total, Paid to date, Balance and each installment. Update card changes the card for every plan on that order. See How does a payment plan work, and can I pay it off early? Payment Methods. Your saved cards, digital wallets and bank accounts, with Add Payment Method and a refresh button for a new method that isn’t showing yet. See How do I save a card or payment method? Billing Contacts and Billing Addresses. The contacts and addresses that pre-fill checkout, added with Add Contact and Add Address. See How do I save contacts and addresses for faster checkout? Related: What are automatic (recurring) payments? · What is my credit balance? · How do I save a card or payment method? · How does a payment plan work, and can I pay it off early?