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Must know
  • Pick a size or color, if offered, on the product page before Add to Cart.
  • Pickup items show the facility where you collect them, on the product page, at checkout and on your receipt.
  • Follow the order on Invoices: it reads Order received, then Fulfilled once the club hands it over.
  • You only see a store if your club sells online: it appears once the club turns its store on and lists products.
Where to find it. On your club website, open Store from the menu. If the club also sells passes, memberships or gift cards online, Store sits under Shop. Clubs that customize their menu may place it elsewhere.
1

Open the product

Select a product to open its page. Pickup items carry a Pickup tag in the store.
2

Choose an option, if there is one

If it comes in sizes, colors or similar, pick one under its heading, such as Size. Until you do, the button reads Select [option].
3

Check what the item needs

Some items need something first, such as a membership held by someone in your family. A Before you get this item box lists each one and what happens if you don’t have it yet. Signed out? Select Sign in to see which of these your family already has.
4

Add to Cart and check out

Set the quantity, select Add to Cart - $[total], then check out as usual.
Where you’ll pick it up. A pickup item’s page shows Pickup from [facility name], and the i beside it shows the facility’s hours and, if the club shows it, the address. Checkout repeats it in a Pickup Location card. A pickup item with no facility set up isn’t listed, and its page won’t open. After you buy. Your confirmation page and receipt email include the same Pickup Location card. The order also appears on Invoices in the family portal (on a phone, tap More first), with a fulfillment badge beside its payment badge. On the order’s page, it sits at the top of Review charges. Related: What do my invoice statuses mean? · How do I get a receipt for my payment? · How do I pay with a gift card at checkout, and what can I spend it on?