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Must know
  • After a paid checkout you see Order Confirmed and get a receipt email automatically, unless your club has turned that email off.
  • A bank transfer shows Payment Submitted with an Order Summary and takes 1-3 business days to confirm. The email follows.
  • If you chose to pay the club directly, you see Registration Confirmed with the amount due, and no receipt until you pay.
  • To print a receipt later, open the registration under Registrations and use Download receipt.
Right after you pay. Confirming your order… shows while the payment settles. Then Order Confirmed shows your order reference and Order Details:
  • each item with its quantity, the athlete it is for and its location,
  • subtotal, tax and any fees (with the rate where one applies),
  • a Paid with split if account credit or a gift card covered part,
  • for a payment plan, the installment schedule,
  • pickup location cards, when they apply.
The rows add up to the total. Orders paid fully by gift card or account credit get the same page and email. The receipt email. Its subject is Order Confirmation with your order reference, sent to the email on the account that checked out. View Receipt reopens the receipt page. If your club turned it on, signed waivers come with it as links or attachments. A separate Payment Received notice may also arrive. If yours never arrives, ask your club to resend it. If the page is slow. It checks for about 40 seconds. If the receipt is still not ready: Both offer Check again and Return to Home. If your bank’s security check fails. If your bank asks you to confirm the payment and it does not go through, you see Payment not completed. You were not charged and your cart is saved. Choose Back to checkout. Have an account? If your email belongs to an account and you are logged out, You have an account offers Log In to see your purchase history.

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Find a receipt later

1

Open Registrations

In the family portal, choose Registrations (under More on a phone).
2

Open the registration

Choose the registration, then find its Order card.
3

Download the receipt

Choose Download receipt. A printable page opens in a new tab: choose Print receipt. Times use your club’s time zone.
A failed payment shows Pay now instead. The Invoices page has no receipt button, but an invoice shows Review charges and a Payment card with the card used. If the payment is still confirming, it offers Check again. Related: What happens if my payment is declined at checkout? · Can I pay my club directly by cash or e-transfer? · How does a payment plan work, and can I pay it off early? · How do I buy something from my club’s online store and pick it up?