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Must know
  • Your athlete has one medical record shared by all their clubs, and the form shows every field and question any of those clubs asks for.
  • Clearing a field removes it for every club. For example, a removed allergy is gone for all of them.
  • Checkout skips the medical step when the record was saved within the club’s validity window (180 days unless the club changes it). Saving again restarts the window.
  • There’s no Medical item in the menu. Open it from the Medical label on your athlete’s card, the athlete’s page, or a dashboard action item.
Before you start. If someone gave you Shared access to an athlete, you need the Health and emergency contacts permission to view or edit their medical information.
1

Open the medical page

Choose Athletes, then the Medical label on your athlete’s card. On your dashboard, Medical info missing for [athlete] and Medical info needs an update for [athlete] (when the record is due for a review) open the page too. They appear when an enrolled program requires medical information. These work the same way on a phone.The Medical information page has an athlete selector. You can also edit in the Medical Information section of the athlete’s page, where the button reads Add medical info or Edit.
2

Fill in the form

Choose Add medical info (Edit medical info once saved). Sections run in this order: Allergies, Medical Conditions, Current Medications, Dietary Restrictions, Emergency Contact (Emergency Contacts when a club asks for more than one), Insurance Information (Insurance Provider and Policy Number), Additional Questions, and Additional Notes. Some sections show only when a club collects them (see below).
3

Save

Choose Save Medical Information. A confirmation reads “Medical information saved successfully” (“Medical information saved” on the athlete’s page). A refused save shows its reason as an error. Cancel closes the form.
Which fields you see. A field shows if any of your athlete’s clubs that has set up its medical form collects it. If none has, you see Allergies, Medical Conditions, Current Medications, and Emergency Contact. Dietary Restrictions and Insurance Information stay hidden unless a club turns them on. Additional Notes always shows. A club’s own settings only shape the medical step on its own checkout. Club questions. Additional Questions lists the questions every club has added. When more than one club asks, each club’s questions sit under its name. Required ones have an asterisk. Questions can be Yes/No, multiple choice, checkboxes, or free text. Only the club that asked sees your answer, while the standard fields are shared. If a save is refused because an answer belongs to a question no club is asking, nothing is saved. Reload the page and save again. If the record won’t load. The page shows “Medical information could not be loaded” with a Try again button. Saving stays off so an empty form can’t replace what’s on file. Good to know. An athlete with nothing saved shows empty sections (for example “No known allergies”) and an Add medical info button. When a program your athlete is enrolled in needs more emergency contacts than are on file, a card below the record offers Add emergency contact (or Add another emergency contact). Picking a different athlete in the selector closes the form and discards unsaved edits. Related: How do I add emergency contacts for my athlete? · What is the Guardian Portal? · How do I give someone limited access to one of my athletes? · How do I change my athlete’s name, date of birth, gender or photo?