Skip to main content
Must know
  • A declined card or wallet places no order, holds no spot and charges nothing. Try again right there, or switch to another payment method.
  • After a decline, checkout first checks whether the payment went through after all. If it can’t tell, check your email or Invoices before paying again.
  • You may get a Payment failed email naming an order number you won’t find on Invoices. That is expected, and a club can switch that email off.
  • A bank transfer usually isn’t declined at checkout. Once accepted it shows Payment Submitted, and a later bank return reopens the invoice.
What you see. A red Payment failed banner appears above the payment form, for example “Your Apple Pay payment couldn’t be completed. Please check your details or try another payment method.” When the method isn’t known, it starts “Your payment couldn’t be completed.” Try again in place. You stay on the payment step and the form resets, so you don’t restart checkout. Enter another card or pick another method in the payment form. If you see Change payment method, select it to choose another way to pay, such as card or bank transfer. The short check. After a decline, an overlay reads “Confirming your previous attempt…” for up to about 25 seconds, and a real decline usually clears sooner. Pressing Pay meanwhile shows “Still confirming your last attempt. One moment…”. If a payment reported as declined actually went through, checkout takes you to the receipt so you don’t pay twice. If checkout can’t tell either way, the banner reads “We couldn’t confirm whether your previous attempt was charged. Check your email or your orders before paying again.” Gift cards and account credit. Any balance the declined attempt had set aside is released right away, so you can use it on the retry. The Payment failed email. You may get an email titled “Payment failed for order” with a reference number. That order isn’t kept, so the number won’t appear on Invoices. A club can switch this email off. Wallets. A failed Apple Pay or Google Pay names the wallet, for example “Apple Pay couldn’t complete the payment. Try again or use another payment method.” Closing the wallet window yourself before paying shows no error.

​
When it isn’t a decline

Related: Why can’t my order be priced at checkout? · What happens if a class fills up right after I pay? · What does ‘Payment returned’ or ‘Charged back’ mean on my invoice? · How do I save a card or payment method?