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Must know
  • Automatic only if turned on. Your athlete is moved in automatically only if the club turned on Automatic Promotion for that program (off by default). Otherwise you see Spot available (or just Waitlisted, if the club hides places in line) until the club moves them in.
  • What is charged. The charge covers the program fee still owed plus any required membership your athlete does not hold, with tax and fees, on one invoice. If you paid when you joined, only what is still owed is charged.
  • If the charge fails. The spot is held for 24 hours. After that the registration is cancelled.
When a spot opens. A spot opens when an enrolled athlete drops or an unpaid offer runs out. With Automatic Promotion on, the athlete at the front of the line is moved in and charged with no action from the family. With it off, the first family in line sees Spot available on Registrations (or plain Waitlisted if the club hides places in line) until club staff move the athlete in, and the same charge then runs. Automatic promotion skips families who waitlisted for specific sessions only. Your place in line. The line starts in join order. Staff can move families up or down, remove them, or move an athlete in out of turn. If your athlete is taken off and you join again, you go to the back. See place in line. What you are charged. Your default card on file is charged once, on one invoice:
  • The program fee, at the best price your family qualifies for (a pass or membership you hold can lower it).
  • A required membership, if your athlete does not already hold it. If the program accepts several, it is the cheapest one on sale.
  • Tax and any service fee your club adds.
The total changes in a few cases:
  • On a per-session priced program, you pay only for the sessions left in the current billing period. If the program has started, only sessions from today on are booked.
  • At clubs that collect the program fee or membership when you join the waitlist, only what is still owed is charged.
  • A $0 total (a free program, or everything already paid) enrolls your athlete with no charge.
  • The program fee you were offered is locked in. If the club changes the price while you fix a failed charge, the retry still uses the offered fee. A required membership is checked again on each try, so it is dropped if your athlete has it by then.
When automatic promotion holds back. If the program requires a membership your athlete does not hold and you cannot buy it online, automatic promotion charges and enrolls nobody. Your athlete stays at the front until club staff step in. What you see. While the charge goes through, Registrations shows Payment pending. Once it succeeds, the athlete is enrolled and you get an email saying the spot is confirmed. For a recurring program, later periods bill automatically to your card on file. See automatic payments. If the charge fails. You get an email asking you to complete payment to secure the spot, and an amber banner across the family portal with the deadline. Uplifter also tries your default card again automatically. Adding a card through Add Payment Method in the banner charges that card right away. Steps are in If my waitlist payment failed. If time runs out. The registration is cancelled, your athlete leaves the line, and you get an email saying the spot has been released. The cancellation can happen a little after the deadline. The seat goes to the next family automatically only if Automatic Promotion is on. Otherwise it waits for club staff. To try again, join the waitlist again. Related: Where can I see my athlete’s place on a waitlist? · What do I do if my waitlist payment failed? · How do I join a waitlist for a full program? · What are automatic (recurring) payments?