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Must know
  • You reply inside threads your club or a coach starts — replying in the portal never costs a text message, even on an SMS thread.
  • If a club sends a web-only message, you get no email or text nudge; you’ll only see it when you open the portal.
  • Photo and file attachments aren’t supported in chat, and messages aren’t instant — the portal checks for new ones about every 10 seconds.
Open Chat to see your message threads with the clubs and coaches you’re connected to (the page’s own heading reads Conversations). Each thread shows a small icon for how the club reaches you: a globe for in-app only, a phone for text, or an envelope for email.
1

Open a conversation

Pick a thread from the list on the left. Use the search box to find a club by name. Opening a thread marks it as read and clears its unread badge.
2

Read and reply

The thread’s messages load in the main panel in date order — scroll to the bottom for the latest. Type your reply in the box at the bottom and tap the paper-plane (send) icon.
You reply inside existing threads rather than starting new ones — clubs and coaches open the conversation, and your replies always go back in-app, so an SMS thread never uses up a text on your end. Because messages aren’t instant, give the portal a moment to pick up a new reply. Want to control when a club can text or email you? Those settings live in the notification and SMS articles below. Related: What notifications and emails will I receive? · How do I turn text message notifications on or off?