Why did my membership end or get cancelled?

Must know

Three ways it ends. A membership ends when it reaches its end date, when you or your club cancel it, or when a renewal payment keeps failing.
A warning is not a cancellation. An expiry warning email can arrive even for a membership that renews, so check its status on the Memberships page.
Emails depend on your club. Membership ending and cancellation emails are sent only if your club has turned them on.
Removed means gone. A membership your club removes disappears from your Memberships page.

Where to check. Open Memberships in the family portal. On a phone, tap More in the bottom tab bar, then Memberships. Each membership sits under its athlete’s first name, and its badge and the line under its name show what happened. Why it ended. Find what you see below. For every badge, see How do I check my athletes’ memberships and payments?

Why it ended	What you see	What to do
It reached its end date	Completed	To keep going, buy it again or ask your club.
You cancelled it	Ending [date], then Cancelled after that date	Nothing. It stays active until that date, with no further charges.
A renewal payment kept failing	Lapsed	Add a working card: it restarts when the next automatic charge goes through (paying the overdue invoice alone doesn’t restart it). See What happens if my membership payment fails?
Your club cancelled it, right away or at the end of the paid period	Cancelled, or Ending [date] until the period ends	Ask your club about a refund. It can refund nothing, the unused days, the full amount or a custom amount, sometimes as account credit.
Your club removed it, for example because it was added by mistake	It no longer appears on Memberships	Ask your club if you expected to see it.
Your club stopped its renewal, or the membership reached an end date your club set	Ends [date] · no further charges under its name	Nothing. You keep the period you paid for.

Emails you might get. Each is sent only if your club has turned it on. Your club can switch any of them on or off, so you may get some, all or none. Clubs can reword them, so your subject line may differ.

Email (default subject)	When it’s sent	What it means
Membership Expiry Warning (“[Athlete]‘s membership expires in [number] days”)	7 days before the end date	The current period ends soon. It also arrives for memberships that renew: Renews [date] under its name means it will renew.
Membership Expiry Urgent (“[Athlete]‘s membership has expired”)	1 day after the end date	It has ended, whether it reached its end date, lapsed after a failed payment or was cancelled.
Membership Cancelled (“[Athlete]‘s membership ends [date]“)	When you cancel, or when your club cancels or ends it	Gives the last day of coverage. When your club cancels or removes a membership, it chooses whether to send this.
Membership Coverage Gap (“Action needed: [Athlete]‘s membership no longer covers [program]“)	After it ends, while your athlete is still in a program that needs it	Buy it again if it’s still offered, or contact your club.

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Why did my membership end or get cancelled?