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Must know
  • Gift Cards are available on plans that include Gift Cards — if a club doesn’t offer them, no gift-card section appears at checkout.
  • Your gift cards appears only when you’re signed in at that club’s checkout and hold a card for it. Cards from other clubs never show up.
  • Gift cards apply after tax and fees — they reduce what you’re charged, not the order total. If your cards cover everything, no payment method is charged.
  • Unused balance stays on the card for next time — no partial-card forfeiture, no cash-out.
At checkout, find Your gift cards and tick the card you want. The row switches to applying $X. You can apply several cards to one order; any remainder goes on your payment method. Applying a card places a short hold (about 30 minutes) while you check out, so the balance can’t be spent twice.

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Why a card might be greyed out

  • Only valid for [what the card covers] — a restricted card with nothing eligible in this cart.
  • Claim this card first — it hasn’t been claimed yet.
  • Locked by the gym — the club has put a hold on it.
  • Fully used — no balance left.
  • Can’t be used to buy gift cards — cards can’t buy other cards.
  • Nothing left to pay — other cards already cover it.
If a card is limited to one athlete, that limit applies to program purchases only — that athlete’s registrations. Whatever else the card covers (memberships, passes, store items) stays usable for anyone in your family.

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Balances, refunds, and passing a card on

In the parent portal, open Gift Cards and click a card for the amount left, a Spend on line, and its Activity list (issued, claimed, redeemed, refunds). If the club refunds an order you paid with a gift card, the gift-card portion goes back onto the same card first; only the rest returns to your payment method. If the card is transferable, that page also has Transfer gift card: enter the recipient’s email (name and note optional), then confirm — “Transfer $X to [email]. This card will leave your account.” The whole card moves (balance, restrictions, history) and any athlete limit is cleared. It’s blocked on a non-transferable card and mid-checkout (“This gift card is being used in a checkout right now”). Related: How do I claim a gift card that was sent to me? · How do I buy a gift card and send it to someone? · How do refunds work and what can be refunded?