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Must know
  • You find out before checkout. Athletes who don’t meet a program’s age, gender, level or achievement rules are listed under Ineligible for this program with the reason.
  • Age is measured on a set date, not today. It’s the program’s reference date, so an athlete can be too old or too young on that date even if they fit today.
  • A missing birth date or gender blocks you. Programs with age or gender rules need it on file. Add it in the family portal.
  • Your club sets how strict earlier purchases are. It decides whether a missing earlier purchase blocks you right away, stops you at payment, or just warns you. A missing membership or pass always stops the registration.
Where you are stopped first. On the register page, the Select Athlete step (headed Who is registering?) greys out any athlete who fails a rule, under Ineligible for this program, with a reason: In a level or achievement reason, “or” means any one qualifies and “and” means all are needed. Under the list, the contact the club link in “If this looks wrong, contact the club.” opens your club website’s contact page. Check a level under athlete levels. Age is measured on a date. The program picks it (its own age date, its season’s, the session date for drop-ins, or the program start). Your club may use the later of that date and the day you register. The message names the date and your athlete’s age on it. Add a birth date or gender. In the family portal, open the athlete, choose Edit profile, fill in Date of birth or Gender, then choose Save changes. Already enrolled or applied. Athletes marked Already enrolled, Application pending or Application approved can’t be picked again. Membership and pass steps. Required memberships and passes are handled on the Membership Required and Pass Required steps, which offer the item or add it for you. Active pass found means you’re covered. Dead ends:
  • No eligible memberships: pick a different athlete.
  • No available passes: contact your club.
  • [Name] cannot be added online: contact your club to be set up before registering.
Earlier purchases. Some programs require something done first. Details: Why do I need to buy or register for something else first?
  • A program, booking or competition entry can’t be bought here, so the athlete is listed as ineligible with “Please register for it first, or contact the organization.” If the required program is not listed on your club website, the message reads “This requires a program the gym has not listed. Please contact the organization.”
  • A store item or event ticket is added on the Also Required step.
  • How strict. If your club checks at payment, the order shows Before you can pay. If it only warns, you see Heads up and can still buy.
  • Signed out, you’re asked to sign in first.
Full program and drop-in. If the athlete fails the rules, Enroll in the full program is disabled with the reason, but Drop in for a single session may still work. Drop-in lists only show sessions the athlete is eligible for on that date. Invite-only programs. The page reads Invite-only - not open for public sign-up. If your club accepts requests you see Request to Join. Otherwise contact the club directly. At checkout. The rules are checked once more as a backstop. You normally only see a message like Athlete “[name]” does not meet the age requirement … for “[program]” if something changed after you picked the athlete. See rules early. Program cards show Membership Required, Pass Required and Purchase required. The program page shows Before you get this program. Your dashboard’s program suggestions skip programs your athlete is already in or is ineligible for. Related: Why do I need to buy or register for something else first? · Why does a program or purchase require a pass or membership? · How do I join an invite-only program?