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Must know
  • Programs can restrict by age, gender, level, required membership, and required pass — the message names the exact requirement that wasn’t met.
  • Age checks need a birth date on file. Without a date of birth, an age-restricted registration can’t be completed at checkout.
  • Some programs require a pass; non-holders are blocked until a qualifying pass is held or added to the cart.
If a registration won’t go through, the error names the specific requirement. The common ones:
  • Missing birth date — “…is missing a birth date, which is required for…”. Add the athlete’s date of birth to their profile, then try again.
  • Age — “…does not meet the age requirement…”. The program is limited to a certain age range (shown in the message).
  • Gender — “…does not meet the gender requirement…”. The program is restricted to specific genders.
  • Level — “…does not meet the level requirement…”. The athlete needs to be at a required level, which your club assigns.
  • Membership — “…does not have the required membership…”. Add the membership to your cart, or contact the club.
  • Pass — “…does not have the required pass…”. Add the pass to your cart, or contact the club.
A few related reasons live in their own articles: a program that isn’t open yet or has closed (a registration-window message), a program that’s already full (join the waitlist instead), and an invite-only program that isn’t open for public sign-up (you contact the club to ask about a spot rather than registering yourself). Related: When does registration open, and what’s an access code? · How do I join a waitlist for a full program? · How do I join an invite-only program? · When a program requires a pass or membership · What information do I need to complete registration?