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Must know
  • Your club decides which automatic notices it sends. Missed-attendance alerts and program-start reminders only arrive if your club has them on.
  • Email Preferences in Account Settings has one switch per club. Turning a club off stops its campaigns, club reminders and closure emails.
  • Receipts, invoices and payment notices always continue after you opt out, and so do other automatic notices your club has switched on.
  • Texts are controlled separately and need your SMS consent.
Two controls decide whether a message reaches you: what your club has switched on, and whether you’ve kept that club’s email on. Your club chooses what it sends. Your club can switch each of its automatic notices on or off and reword them. The program-start reminder and the missed-attendance alert are off unless your club turns them on. Your Email Preferences switch. Select Settings in the family portal sidebar. On the Account Settings page, Email Preferences lists each club you’re linked to as Subscribed or Unsubscribed, with a switch for each. The unsubscribe link in a club’s email campaigns changes the same switch (its confirmation page offers Actually, keep me subscribed). Your club’s staff can also change it from your account, so a club may already show as Unsubscribed. For the steps, see How do I stop or restart emails from my club? What the switch stops, and what still arrives. The portal says turning a club off stops its “campaigns, reminders, and closure notices”. Those “reminders” are only the ones your club built itself. Receipts, invoices, payment notices and every other automatic notice your club has on, including program-start reminders and missed-attendance alerts, keep arriving. The switch covers email only. Texts follow your SMS consent.
A missed-attendance alert waits a short grace period your club sets after your athlete is marked absent, and nothing is sent if the mark is corrected to present within it. For an absence the office marks ahead of time, the alert waits until the class has ended. An evaluation your club hasn’t published sends nothing, so that email can come later than when the coach recorded it, and a Retry result never sends one.
Class reminders set days or more ahead come as one email per day covering all your athletes’ classes. Reminders set hours or minutes ahead come one per class. Staff can skip the schedule-change email for a given change. With a club switched off, you still see its closures in the announcements bell at the top of the family portal.
If email to your address bounces or is marked as spam, Email Preferences shows Delivery paused and no club’s email reaches that address, receipts included. The notice tells you to update your address or contact your club. A deactivated or removed account gets no email or text from that club. Your club can also switch off or reword some automatic emails for everyone, including the checkout receipt.
Each guardian gets their own single copy of a notice, never a duplicate. Payment and invoice emails go only to the adult who pays that invoice. Schedule, attendance and progress emails go only to adults whose access to the athlete covers that area. Messages use your club’s display name.
Related: How do I stop or restart emails from my club? · How do I turn text message notifications on or off? · Why don’t my co-guardian and I get the same emails about our athlete? · What happens when the club closes for a holiday?