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Must know
  • Add a card, digital wallet, or bank account from Billing Details > Payment Methods > Add Payment Method. Nothing is charged to save it.
  • Any new card or bank account you enter while signed in at checkout or on an invoice is saved automatically. There is no checkbox to skip it, and guests never save.
  • Your account is tied to one country. A U.S. account cannot check out at a Canadian club, and the other way round.
  • The bank option is ACH at U.S. clubs and pre-authorized debit (shown as EFT at checkout) at Canadian clubs.
Where to find it. In the family portal, open Billing Details (under More on a phone). Payment Methods is below Payment Plans.
1

Open the form

Select Add Payment Method. On a phone, the button at the top of the section is a + icon. With no saved methods, a labelled button also appears below it.
2

Enter a card, wallet, or bank account

A card may ask for bank verification (3-D Secure), in the form or on your bank’s page. From your bank’s page you come back to Billing Details.
3

Wait for the confirmation

A card or wallet shows “Payment method added successfully!”. A bank account shows “Bank account submitted - verifying with your bank…”. The page keeps checking for about 30 seconds until the method appears. You may also get a “Payment method added” email.
What you see. Each method shows its brand, ”•••• 1234” and “Exp. MM/YY”. A bank account shows its type, such as “Bank Account (ACH)”, instead. If it does not appear. Once the page stops checking, select the circular-arrows icon next to the add button. If your club has not finished payment setup, it shows “This gym hasn’t finished payment setup, so cards can’t be added yet.” If it fails. A declined card shows “Failed to add payment method” with the reason, and the form stays open so you can try another method. If the form cannot load, you see “Failed to initialize payment form” and it closes. Saved at checkout. When you are signed in, a new card or bank account you enter at checkout or on an invoice is saved, with the notice “Cards and bank accounts you enter here are securely saved to your account for future billing by [club name].” A wallet is saved only when the cart has a recurring item or a payment plan. A saved wallet is not listed at checkout, so tap the wallet button again. Primary. Your first method is marked Primary. Automatic charges use the method you paid with when you signed up. If it can no longer be charged, Uplifter uses your Primary instead. Checkout does not put Primary first. One country per account. If your account is linked to clubs in the other country, checkout stops before card entry and asks you to log out and use a different email. Payment plans. A plan needs a saved card so each installment is charged automatically. If nothing is due today, checkout shows your method on file or asks you to add one. Related: How do I change or remove my default payment method? · How does a payment plan work, and can I pay it off early? · How do I pay an invoice that’s due or overdue? · What happens if my payment is declined at checkout?