Must know
- Your club chooses where a refund goes: back to how you paid, to your account credit, or as cash or an e-transfer from the club. You can’t pick a different card.
- If the club refunds to how you paid and you used a gift card or credit for part of it, those parts go back to the gift card and your credit balance first.
- Refund emails say to allow 5-10 business days for the money to appear, depending on your bank or card issuer.
- Refund initiated shows only while a card or bank refund is on its way. Credit, cash and e-transfer refunds skip it.
If you paid more than one way. On an Original payment method refund, money returns in a fixed order. The gift card portion goes back to the same gift card first (its Activity shows Refund returned). Next, any account credit you used goes back to your Credit Balance. Only what is left goes to your card or bank account. If the gift card and credit covered the whole order, nothing goes to a card.
What you see on the invoice. Open Invoices in the family portal (on a phone, under More).
The status changes when the refund is confirmed, not when the money reaches your statement, which can still take 5-10 business days. If an earlier partial refund already settled, the invoice stays Partially refunded while a second one is on its way. If your bank pulled the original payment back (a chargeback), the invoice shows Charged back instead of any refund status.
Where to look. The Status filter on Invoices can show Refunded, Partial refund, Refund initiated or Refund reversed. View history on an invoice lists refunds the club made. On a registration’s page under Registrations, the Order card has a Refunds section with each refund and a Refunded total.
The emails you get. They carry your club’s name. Your own notification settings do not stop them, but a club can switch them off or reword them.
A refund held for review does not show Refund initiated. No email is sent when a refund finishes settling. If a bank later sends a refund back, only the club is told, and the status becomes Refund reversed.
Related: How do refunds work and what can be refunded? · What does ‘Refund reversed’ mean? · What is my credit balance? · How do I pay with a gift card at checkout, and what can I spend it on?