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Must know
  • A refund goes back to the original card or payment method you paid with. It can’t be redirected somewhere else.
  • On your Orders page it moves to Refund initiated, then Refunded (or Partially refunded) once it settles.
  • You’re emailed when a refund is initiated (and if it can’t be completed) — for the other steps, check the status on your Orders page.
Once the gym issues a refund, the money returns the same way it came in.

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Where it goes

Refunds are sent back to the exact card or payment method used for the original payment. There’s no option to send it to a different card or account — this keeps refunds secure and matched to your purchase.

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How long it takes

Refund timing depends on your bank or card issuer, not on the gym:
  1. The order shows Refund initiated — the refund is on its way but hasn’t landed.
  2. When it settles, the order flips to Refunded (whole order) or Partially refunded (part of it).
Card refunds are usually quicker; bank-based (ACH) refunds can take longer to appear on your statement. Watch the status on your Orders page to see where it stands.

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The emails you’ll get

Uplifter emails you automatically when a refund is initiated, and again if it can’t be completed — these go out regardless of your other notification settings, and each carries a record tied to your order reference. You won’t get a separate email when the refund finishes settling into Refunded or Partially refunded, and if your bank later reverses it, only your gym is notified. For those steps, watch the status on your Orders page. In the rare case a bank rejects the returned money, the status becomes Refund reversed — see the linked article for what that means and what to do. Related: How do refunds work and what can be refunded? · What does ‘Refund reversed’ mean? · What do the order statuses mean?